Assistant Store Manager - Web Store Operations (eCommerce)

Job description

Assistant Store Manager - Web Store Operations (eCommerce)

As the E-Commerce Operations Assistant Manager you will be responsible for online business and operational management in the US. You will handle the daily backend operations for our customer(s) with respect to business support for customer service, logistics, allocation, planning, replenishment, marketing, and fraud management etc. in strong alignment with the responsible functions (logistics/supply chain, DMI in Paris office & Manager of Retail & E-Commerce). This position is located at our Madison 

·  Manage and supervise the fullfillment team member/s
·  Ensure an optimized stock distribution in Magento/SAP to meet business objectives and fulfill our online customer demand
·  Maximize stock coverage, return flows and replenishment strategies in strong collaboration with Supply Chain, DMI & Director of Retail & E-Commerce.
·  Monitor product sales and return performance as well as overall trends
·  Responsible for inventory management across the US.
·  Support US Marketing on e-commerce platform to ensure stock coverage for promotional activations is sufficient
·  Collaborate with and support DMI in Paris
·  Manage Drop Ship operations for Neiman Marcus & Nordstrom
·  Manage and monitor customer service hotline to ensure all customer requests, complaints or concerns are handled professionally and in a timely manner.
·  Monitor e-commerce orders,flag fraudulent orders and investigate chargebacks.

Qaulifications

·  1-3 years related experience
·  Experience in E-Commerce logistics
·  Strong understanding of Merchandising and Product trends
·  Ability to learn new technical applications and tools quickly
·  SAP/Magento experience preferred but not required
·  Desire to work in a fast-paced environment and manage workflow across teams and departments, consistently meeting deadlines, through prioritization and time management, and motivating others to do the same
·  Innovative and creative approach whenever possible and can-do attitude
·  Strong written and verbal communications skills and the ability to influence others
·  Analytical and problem-solving skills

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please emailUSApplicationAccommodation@support.lorealusa.com . Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.