Assistant Manager - IT Operations
Internship SLOVAKIA
Job description
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:#17365D;
mso-themecolor:text2;mso-themeshade:191;text-transform:uppercase\'>Role &
Responsibilities
Symbol;mso-bidi-font-family:Symbol\'>·
mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Managing IT
Infrastructure Operations of local site as well as remote site and providing
support to KPMG users
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Managing the team
to ensure timely delivery of services
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Responsible for
maintaining the quality standards for service deliveries, meeting committed SLA
on all tickets logged for/by the users, analysis of the location data, ensuring
high CSAT.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Managing
resources to ensure effective usage.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Demonstrate
ability to effectively communicate technical issues to clients whether internal
or external
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Responsible to
take improvement initiatives by proposing solution, SOP.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Resolving
queries/issues within the set TAT and act as Single Point of Contact for any
escalation reported.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Implementing
&/or isolate long term solutions to recurring problems.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Assist team
members to understand strengths and areas for development on each
assignment/Projects.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Continuously
develop industry/business/sector knowledge
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Share knowledge
within and between teams so that others can succeed.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Identifying areas
of improvement and working towards it
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Interact with
other departments and co-ordinate for activities involving cross department
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Good problem
solving & technical analytics skills.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Exceptionally
strong technical skills of Desktop / laptop / Printers / Network /cabling/
Wireless routers etc.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Technical
knowledge of operation and functioning of End user computing, Network (VLAN)
and Windows Servers.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Exposure in any
hardware/software installation, troubleshooting network and VPN related issues.
Good
working knowledge of latest technologies, MDM (blackberry, Mobile Iron) and
Exchange 2012.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Handled Incident
management/Problem management/Project management/capacity planning/change
management.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Managing &
carry out Internal IT audits & ISO27001 Audits
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Should be able to
implement & governance of IT policies and procedures.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Hands on end user
computing support for VIP / Executive users for their technical issues.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Support day to
day IT helpdesk Operations.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Having hands on
experience of Asset management (software/hardware/consumables/accessories)
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Experience in
managing AD/Data encryption/Printer/VC support
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Provide Technical
support at KPMG offsite Partner events.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Hands on
experience of managing multiple vendors.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Exposure on
Imaging (OS), WDS for deployment of images on end user machines.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Ensure site
compliance for all Security and Microsoft patches.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Should be
flexible to manage the work as per the site requirement.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Must demonstrate
the ability to lead team members by influence, not relying on authority for
leadership. Demonstrates genuine leadership characteristics.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Should be a
strong leader to guide and manage team for delivery excellence in IT
Infrastructure projects.
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Must be highly
motivated and dependable with excellent communication skills.
justify;mso-layout-grid-align:none;text-autospace:none\'> mso-bidi-theme-font:minor-latin;color:#17365D;mso-themecolor:text2;mso-themeshade:
191;text-transform:uppercase\'>The Individual
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Calibri;mso-bidi-theme-font:minor-latin\'>Strong Technical/troubleshooting
skills.
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Calibri;mso-bidi-theme-font:minor-latin\'>Superior negotiation and
organizational skills.
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Calibri;mso-bidi-theme-font:minor-latin\'>Ability to lead with confidence and
communicate effectively across on-shore and off-shore with internal clients
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Calibri;mso-bidi-theme-font:minor-latin\'>Exceptional interpersonal skills;
verbal and written.
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Calibri;mso-bidi-theme-font:minor-latin\'>Working knowledge of technologies such
as, MS Windows, MS Office, network, Desktops and laptops, etc.
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Calibri;mso-bidi-theme-font:minor-latin\'>Team Management/people management.
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Calibri;mso-bidi-theme-font:minor-latin\'>Certifications like MCSE/ MCITP, CCNA
& ISO27001 would be added advantage (Preferred)
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Calibri;mso-bidi-theme-font:minor-latin\'>Should be ITILv3 certified (Mandatory
Foundation level)
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191;text-transform:uppercase\'>
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191;text-transform:uppercase\'>>> Qualification
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Calibri;mso-bidi-theme-font:minor-latin\'>6-8 years of experience in ITES
industry
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Calibri;mso-bidi-theme-font:minor-latin\'>B.E./ B. Tech.
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Selection process
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>First round with
Human Resources
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Followed by
Technical Round (Business Interview)
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mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin\'>Final Round of
Interview with Director/Partner
Auto req ID
140851BR
Contract Type
Permanent
Job Level
Senior Associate/ Senior Team member
Region
EMA
Service Line
IT
Full Time / Part Time
Full Time
Sub Region
EMA (no sub-region)
Location.
Mumbai