Administrative Assistant

Job description

KPMG’s Personal Debt Solutions team in Scotland provide advice and debt solutions to individuals who are struggling to manage their unsecured debts.

As a market leading debt solutions provider, our team administers a large portfolio of personal insolvency cases, including both Trust Deed and sequestration appointments. We also act as Continuing Money Adviser under the Debt Arrangement Scheme.

Due to increased case numbers, we need to recruit an administrative assistant to support our operational teams. This role will be based in our flagship office in St Vincent Plaza, Glasgow and will be full time. Hours would generally be 9am to 5pm Monday to Friday however, some flexibility is possible. This role would be ideal for a recent school leaver or for someone looking for their first role in an office environment.

This is a fantastic opportunity to be part of our hard working, customer focussed team within an established, successful and growing operation.

The Responsibilities

You will be exposed to a large number of cases within the personal debt solutions team and will responsible for dealing with various aspects of administration including opening the mail, sending out bulk letters and ensuring that cases are compliant with statutory regulation and internal procedures. You will be part of a team of between 4 and 6 individuals reporting directly to your team manager.

Your responsibilities within the team will be varied and you will deal with multiple aspects of case administration including:-

•Opening the mail and ensuring that it is effectively scanned and distributed to the team;
•Preparing and sending out circular letters to third parties;
•Answering calls and ensuring that queries are dealt with effectively;
•Making outbound calls to creditors to confirm outstanding balances;
•Following statutory procedures and internal guidance to ensure deadlines are met and sound compliance is achieved;
•Inputting data to our internal administration systems;
•Producing standard responses to letters and emails received from the debtor, creditors, solicitors and other interested parties;
•Maintaining documentation via the electronic document management system in accordance with the department file structure.
•In addition, you will be required to undertake administration and projects specific to personal insolvency as directed.

The Individual

You should:-

•be highly organised and capable of dealing with multiple tasks and responsibilities;
•have a high level of attention to detail and accuracy;
•have a professional and positive telephone manner;
•be able to demonstrate the ability to work well as part of a team;
•be IT literate with experience of using Microsoft Word and Excel;

Training in relation to the systems used by the team to manage our case load and on the available and appropriate debt solutions will be provided.

Candidates must have at least 5 National 4s including Maths and English.

You may have previous experience of working in an office environment, but this is not essential.