Sr Associate, Service Management Technical Lead

Job description

Business Title:

Sr Associate, Service Management Technical Lead

Requisition Number:

67422

Function:

Advisory

Area of Interest:

Information Technology

State:

IL

City:

Chicago

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Sr Associate in CIO Advisory for ourManagement Consulting practice.

Responsibilities:

·  Analyze client ITSM challenges and design solutions tailored to their business requirements based on leading practices such as ITIL
·  Lead the design of ServiceNow foundation set-up, ITSM & custom applications, and integration specifications
·  Lead development of ServiceNow based solutions including configuration and work flow design and implementation
·  Support clients in adopting ServiceNow governance, SDLC, migration and testing best practices
·  Provide expert-level support and technical mentoring, assist customers with proof-of-concept activities
·  Support continuous improvement efforts to enhance our ServiceNow solutions and conduct demonstrations and workshops

Qualifications:

·  A minimum of two years of experience in designing and implementing ServiceNow or equivalent experience and experience leveraging ServiceNow functions across IT, HR, Legal, Facilities and other enterprise shared services
·  Bachelor’s degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience
·  Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL v3/2011 Foundation Certificate and experience with ITIL insights/certification and ability/experience conducting process design/harmonization efforts a plus
·  Experience delivering projects using an Agile methodology
·  Development experience with web technologies (XML, HTML, JavaScript, and Web Services) and of working in a SaaS environment
·  Experience designing and implementing one or more of CMDB, Service Portal, ITAM, Security Ops or Service Mapping is preferred

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, personal appearance, family responsibility, matriculation or political affiliation, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.

GL:

5

GF:

15304