Senior HR Assistant - Onboarding

Job description

Job Title: Senior HR Assistant – Onboarding
Role Type: FTC - 12 month
Grade: E2
Service Line: People Operations
Reporting to: Team Leader – Onboarding
Working Hours: 09:30 - 17:30
Location: Watford (with intermittent travel to other UK offices including Canary Wharf)

Function Information

The People Function plays a pivotal role in supporting the overall business strategy. In
order to do this we are continually reviewing the way we recruit, develop and reward the
people that work for KPMG to make sure that we attract and retain the very best and most
diverse talent in the market place and enable them to achieve extraordinary things for our
clients. At the heart of our people strategy lies a simple but powerful statement – “our
people are extraordinary”

Department Information

The People Operations teams provide administrative and advisory support to our UK
Business and through our ‘service pledge’ underpin our overall People Strategy and
Vision. The operation consists of a HR Shared Services team, a HR Technology team and
a HR Transformation team. Customer centric, we are consistently looking for ways to
exceed expectations of our people across the business with the service we deliver
Context of role As a Senior HR Assistant in Onboarding, you will be working as part of a team to manage
the onboarding process, from the point of offer acceptance to the individual starting with
KPMG.

You will take ownership and act as a key contact for all cases handled, taking all
necessary actions and maintaining records to ensure we meet our statutory obligations.
The role will entail close working with other People Operations teams, liaising across the
business with key stakeholders, and also coordinating with numerous 3rd parties. You will
be perceived as proactive, credible and accountable.

As a member of KPMG, you are expected to demonstrate the Firm’s values at all times.

Role and Responsibilities

• Manage the end to end onboarding process of all allocated joiners, ensuring a seamless
onboarding experience. Acting as the first point of contact for joiners / students;
recruiters and the business; providing an excellent level of service to all internal and
external stakeholders by offering proactive and timely updates through all appropriate
channels, and keeping to all Service Level Agreements (SLA)
• Building and maintaining strong relationships with stakeholders, communicating with
impact and gaining agreement through promoting and negotiating a position to the
benefit of all parties. Demonstrating an awareness of business structure
• You will be expected to be accountable and proactive, designing and driving solutions
to improve customer service, operational efficiency and processes. Having the ability
to take a logical, systematic, coherent approach to issues, thinking outside of the box
and weighing up all the options available to make an informed decision
• As a Subject Matter Expert you will have in-depth knowledge of the onboarding process
and relevant polices, advising on complex queries accurately and within SLA,
escalating where appropriate to the Team Leader
• Liaising with appropriate Offshore departments ensuring all required administrative activities are completed to hit required new joining date
• You may be asked to lead or support on wider ad hoc People Operations projects and tasks from time to time and you will be expected to work on this alongside your normal workload
• Taking personal responsibility to adhere to our ISO standards

Experience, Qualification and Skills

• An ability to build relationships and communicate with people at all levels;
• High levels of resilience, with experience of working in a highly pressurised client centric environment;
• Excellent attention to detail;
• Excellent communicator – written and verbal;
• The ability to influence and confidently negotiate at all levels;
• Good organisational, literacy and numeracy skills;
• The ability to prioritise workloads under a high pressure, autonomous environment;
• Good proficiency with IT Office, including: Microsoft Excel, PowerPoint, Word, etc. as well as SAP or equivalent HR system