Helpdesk/Systems Administrator

Job description

KPMG in Jamaica is seeking to hire a talented, highly motivated Helpdesk/Systems Administrator to join our growing IT Services department in Montego Bay, Jamaica. The Helpdesk/Systems Administrator will be responsible for supporting the Firm with IT solutions. This person will report to the IT Services Manager and is responsible for providing desk-side and technology support to all partners and staff.

Roles and Responsibilities

·  Troubleshoot and resolve initial support issues.
·  Troubleshoot and resolve escalated support issues; escalate issues further as required.
·  Record problem tickets under the appropriate severity
·  Provide technical support for various practice specific software applications and firm proprietary software. Install and configure software, updates and patches.
·  Configure and image PC's with the required core environment software, printer setup and practice specific software.
·  Troubleshoot various hardware issues with PCs, printers, scanners, etc.
·  Provide hardware and software support for various types of mobile devices.
·  Provide support for video conferencing services.
·  Provide technology training to new hires, either one-on-one or in group sessions. Facilitate topic-specific group training sessions.
·  Provide support for phones and telecom issues as required.
·  Assist with asset management and inventory tracking as required.
·  Actively participate in various local and national ITS projects as required.
·  Liaise with the extended ITS team country-wide.
·  Participate in the after-hours on call program.
·  Keeping up-to-date with innovative technologies and trends in the world of information technology.
·  Various other duties as required. All duties are required to be performed with a high level of attention to detail and sometimes under time constraints to meet specified deadlines.
Skills and Qualifications

Technical

·  B.Sc. in Computer Science, MIS or similar field
·  3 years' experience in IT Experience

·  Previous desk side support and/or help desk experience a requirement.
·  CompTIA A+ certification an asset.
·  Strong knowledge of Microsoft Office 2007/2013, Windows 7 and Windows 8.x. Microsoft Access, Project and Visio knowledge an asset.
·  Mobile device knowledge and experience - BlackBerry, iOS, Android devices.
·  Thorough understanding of networks, file servers and wireless technology; previous exposure to the Windows networking environment.
·  Aptitude for learning software quickly with minimal instruction.
·  Proficient knowledge of computer hardware - PC's, printers, scanners, etc... Other Skills

·  Must be organized and methodical, with strong attention to detail and ability to analyze and interpret information.
·  Excellent oral and written communication skills; able to clearly communicate issues and solutions to all levels, on both a formal and informal basis.
·  Strong interpersonal skills and professional maturity; demonstrated ability to effectively interact and build relationships with a diverse group of clients and colleagues.
·  Strong business, engagement, and project management skills.
·  Strong computer skills with the Windows environment including proficiency in MS Office.
·  Highly motivated, committed self-starter who can prioritize work, multi-task and cope with changing priorities.
·  Demonstrated ability to learn and succeed in a fast-paced environment with excellent analytical, problem-solving and report writing skills
·  Excellent time management skills and the ability to work efficiently and effectively on multiple engagements concurrently
·  Excellent organizational skills and ability to prioritize to cope with multiple deadlines and multiple assignments Please state your salary expectations in your cover letter.
We thank all interested applicants however, only shortlisted candidates will be contacted.