CRM Manager, ITA

Job description

Responsibilities

The CRM Manager role primarily involves the following:
- Participating in the rapid expansion of the ITA Technology Enablement practice by contributing to the creation of effective business development and market expansion strategies in relation to Integrated CRM Solutions, including end-end CRM Solution service from strategy, operation to system implementation
- Build client relationships to be seen as the 'go to' person and a trusted advisor by senior executives
- Managing, designing and delivering high quality CRM solutions and results to ensure highest customer satisfaction
- Collect, review and analyse business requirements to support the creation of new processes and applications
- Analyse and develop information on project feasibility for senior management and customers
- Create project plan, and resource the project plan in collaboration with the developer, test and vendor lead
- Define and develop project plan components
- End-end own functional specifications for CRM solution functionalities
- Drive implementation of the functionalities and testing
- Track and assure all business requirements met by the project
- Monitor bugs and other issues to ensure they're resolved in a timely manner
- Manage cross-group collaboration for deployment and delivery of the solution

Qualifications

- 5+ years of experience in software development
- 3+ years of experience in CRM solution development
- Deep knowledge of C#, ASP.NET, and SQL
- Working knowledge of HTML5 and JavaScript
- Experience in developing with Azure cloud services
- Strong written and verbal communication skills in both English and Chinese
- Ability to work in a dynamic and agile environment
- Able to collaborate well within the team and across groups to deliver end-end experiences
- Passionate, self-motivated and customer focused
- BS / MS in Computer Science or equivalent

This job is based in Beijing but traveling in China is required.

We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and exciting environment.

Personal data collected will be used for recruitment purposes only.

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