Collections Specialist

Job description

You've got big plans. We have opportunities to match, and we're committed to empowering you to become a better you, no matter what you do.

When you join KPMG you'll be one of over 207,000 professionals providing audit, tax, advisory and business enablement services across 153 countries.

With the support to do things differently, grow personally and professionally and bring your whole self to work, there's no limit to the impact you can make. Let's do this.

Overview of the opportunity:

Assist Partners in administering collections according to policies and procedures. Proactively manage all outstanding balances for client payments. Maintain records of clients past due balances and follow-up mandate. The role will be the single point of contact for all collection related matters for the assigned Partners and their engagement teams.

What you will do:

·  Day-to-day management of client accounts, including reconciliation, collection calls, dispute identification and resolution
·  Locate and notify clients of past due balances by telephone, email, mail etc.
·  Respond to internal and external client account inquiries
·  Interact with the appropriate departments to research outstanding balances and resolve client issues
·  Meet with management to communicate key A/R information such as status of accounts
·  Work with partners, managers and administrative staff on client information that will improve the timeliness of billings and collections
·  Proactive and timely management of short payments and dispute resolution
·  Identify and escalate client issues where appropriate
·  Maintain detailed notes on collection activity and scheduled follow ups
·  Produce adhoc reports related to A/R as requested
·  Ensure all customer information is correct, including phone numbers and addresses
·  Set up repayment plans based on the clients financial position
·  Prepare and mail client account statements,as required
·  Implement our collection management processes and procedures in a professional and diplomatic manner, to maximize recovery and minimize debt
·  Reduce Lock up and monitor reports on a regular basis, highlighting concerns to the DC Manager. Days Sales Outstanding (DSO) in accordance with agreed terms of business

What you bring to the role:

·  College diploma; finance/accounting diploma preferred
·  3 years of professional collections experience
·  Strong presentation, written, and verbal communication skills with the ability to effectively communicate with individuals at all levels of the organization Keys to your success

·  Able to deal with people sensitively and professionally at all times
·  Strong negotiation skills
·  Attention to detail
·  Strong organizational, time management skills and the ability to multi-task
·  Ability to work independently and within a virtual or in person team environment
·  Ability to adapt to a fast changing environment
·  Computer literacy, including effective working skills of MS Office particularly Word & Excel.
Learn more about where a career at KPMG can take you.
Location Calgary, AB ,Our Values, The KPMG Way
We lead by example | We work together | We respect the individual
We seek the facts and provide insight | We are open and honest in our communication
We are committed to our communities | Above all, we act with integrity

KPMG is an equal opportunity employer and values diversity in its workforce. KPMG encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If you require a disability-related accommodation in order to participate in the recruitment process , please contact the HR Shared Service Centre by email or by phone at 416-777-8002 or toll free 1-888-466-4778 (Option 1). KPMG will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.
Category Administrative Support Service Line Client Administration ,Industry Not Applicable