Assistant Manager - ServiceNow

Job description

AutoReq ID

140857BR

Job Title

Assistant Manager - ServiceNow

Country

United Kingdom

Location

London

Function

Management Consulting

Service Line

MC Technology

Service Line Information

In KPMG's Management Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. Indeed, it's this broad capability that's seen us accelerate to become a 1000-strong team in less than five years. Since our creation, we've developed in-depth knowledge of an incredibly broad spread of sectors.

In IT Advisory we leverage technology to help achieve clients' business strategy and help deliver sustainable business benefits.

KPMG Overview

KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description

Job Title: ServiceNow Assistant Manager
Location: London

Job Description

Technology is now driving innovation across every industry and changing at a rapid pace. For businesses these changes present new opportunities but also bring challenges to the increased complexity of change involved. Within KPMG’s Technology Consulting business, we leverage technology to help achieve clients' business strategy and help deliver sustainable business benefits.

Role and Responsibilities


- Builds and develops positive constructive relationships inside and outside KPMG
- Assessing problems from multiple angles to ensure all relevant issues are considered when making decisions
- Proactively driving forward new and creative ideas which benefit the client
- Support the technical delivery of transformation projects based on the ServiceNow platform.
- Supporting the platform design including integrations between ServiceNow and other enterprise solutions using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
- Manage both onshore and offshore resources, and be responsible for the delivery of Design, Build, Test and Implementation activities.
- Fulfil SCRUM master role as part of an Agile delivery methodology
- Provide technical input into the sales cycle including solutioning, estimating, creating and presenting client proposals. Including opportunities in ITSM, ITOM, SecOps, HR, and CSM
- Provide guidance to junior programme resources and assist in growing and strengthening the practice capability as a whole.
- Help to develop KPMG's service offerings underpinned by the ServiceNow platform, working with cross functional teams but within the UK and globally.

The skills, qualifications and experience required for the job:


- Proven experience of Service Management toolset implementation
- Proven experience designing complex integrations between ServiceNow and other enterprise solutions using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
- Proven experience in working on client engagements
- Proven experience in ITBM Implementation in ServiceNow

Desirable
- Experience of leading offshore development teams
- Experience of working alongside business analysts to define a solution
- Experience of leading a technical work stream within large implementations
- Experience of ServiceNow products other than ITSM e.g. Security, ITOM, HR, CSM
- SCRUM Master certification

Opening Data for Applications: 28/2/2019
Closing Date for Application: 30/3/2019
Competitive salary plus negotiable benefits
multiple roles available
Location: London

Our Deal

If the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible Working

While some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a Disability

KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies:Policy