Technical Writer- Documentation

Job description

About us

Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings.

KONE Technology & Innovation is a global organization of technology, design and IT experts who research and create new technologies and solutions for innovative People Flow®.

KONE China Technology is located in Kunshan, as part of KONE global technology organization is responsible for researching, creating new technologies and development of new elevator and escalator products as well as change management, maintenance and modernization solutions.

We are looking for

Technical Writer

Responsibilities:

As Technical Writer you will be responsible for creating technical documentation for elevators, escalators and building doors. The documentation is targeted to different audiences like sales, installation, maintenance and engineering.

In your daily work you will collaborate with R&D Project Managers and Chief Design Engineers, Subject Matter Experts, Information Designers, Technical Writers and Illustrators locally and globally.

We offer you modern tools and methods, inspiring international working environment and skilled colleagues, challenging job in high technology business and a possibility to make the most of your skills and further develop yourself.

• Collaborate with technical SMEs (subject matter experts/engineers) and documentation professionals to develop technical documents and training materials that can be understood by non-technical individuals.

• Work closely with SMEs to gain the information required for the project being completed.

• Read blueprints and understand and converse in the technical terms associated with the products.

• Organize and complete documentation or training materials project according to set standards, guidelines and needs.

• Desire to continuously learn new features of development tools and software.

• Collaborate across team and business lines with the ability to prioritize, schedule and meet deadlines.

• Follow-up and ensure the quality of the outcome.

• Meet documentation users, interview them and collect their needs as development actions. Continuously improve product information according to readers’ needs.

• Research, test, and compare new technology, tools, and ways of working that support the development and deployment of training materials and product information.

·  Contribute to global technical writing development and terminology development and management

We offer

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Desired profile

Skills, Education and Experience

·  Entry Level Requirements

-          BSC / MSC / MA

-          Fluency in English (spoken and written)

-          Minimum level of experience in technical communications 3 years

-          Experience in using technical communication tools for writing and/or illustrating

·  Business Understanding

(Specific Skills, Knowledge & Behavior)   

-          Experience with Arbortext, Windchill or other content management systems, FrameMaker, Adobe Acrobat, MindManager, standard English authoring tools and the adaptability to learn additional software as required. Experience with Storyline a plus.

-          Knowledge of elevator/escalator products

-          Experience in the development and deployment of technical documentation for mobile devices.

-          Strong writing, editing and proofreading skills giving high attention to detail. Ability to take technical information and write clear, concise and step-by-step instructions.

-          Proficient in use of computer software including but not limited to Microsoft Office and SharePoint.

-          Excellent oral communication and interpersonal skills necessary to work effectively with all levels of employees.

-          Project management, ability to set priorities and manage workload to insure timely completion of specific deadlines, but also flexible as priorities may be re-arranged due to an urgent requirement.

-          Logical, analytical thought process.

-          Ability to work in a team environment as well as individually with minimal direction.