Technical Field Support Engineer

Job description

About us

Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings. KONE New Equipment Business is a global organization responsible for designing, manufacturing and delivering new elevator and escalator solutions to create the best People Flow® experience.

We are looking for

A Technical Field Support Engineer provides technical support during the installation, commissioning and maintenance phases of KONE and/or non-KONE products.  They resolve technical issues identified by manufacturing, installation and maintenance teams, working to ensure products are installed in compliance with KONE’s safety, process and quality requirements, without problems and on a timely basis. 

Technical helpdesk and site support services for Front Lines and Supply Operations

·  Provide remote or on-site technical support for installation and maintenance issues
·  Improve employee engagement of technical staff, by coaching, training, supporting and offering guidance

 

Ride comfort

·  Provide technical support to ensure customer specification requirements
·  Investigate cases where KONE ride comfort specifications are not met, liaise with factory to find root cause and solution

 

Product development

·  Provide product feedback to factory through feedback and early warning systems
·  Assist with new product and solutions implementation into the field

 

Method and tools development

·  Maintenance method development
·  Service and trouble-shooting tools/spares development
·  Feedback improvement requests to methods (AS AR and AM documents)

 

Training:

·  Train local Trainers/technical staff during site visits and/or deliver scheduled training sessions
·  Co-operate with and provide expertise to global and local training centres in training courses
·  Identify training requirement with individuals and products
·  Assist on developing training packages and delivery on complex equipment or critical areas

 

Quality:

·  Implement new helpdesk tool logging issues and forward corrective actions according to KONE process requirements.
·  Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements or feedback improvements

 

Safety

·  Be aware and operate within KONE safety requirements
·  Ensure each installation follows the global processes and guidelines
·  Follow the safety procedures and rules of customers, partners and KONE.
·  Report safety concerns
·  Stop installation or lift operations if safety violation or hazards are detected

We offer

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Desired profile

Skills, Education and Experience

·  Bachelors degree in Engineering or other relevant field, or equivalent
·  Fluent in English
·  IT literacy
·  Willing to travel
·  Flexibility
·  Knowledge of KONE and/or non-KONE products