Service Supervisor - Training Program

Job description

About us

Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings. KONE Americas is one of KONE's five area organizations representing one-fifth of global sales. The local leadership team is responsible for implementing KONE strategy in the USA, Canada and Mexico.

We are looking for

A driven, hard-working, customer-oriented individual who is eager to start a career in a World-Class organization. This opportunity is part of a year-long training program that will provide you the tools and support you need to be successful as a Service Supervisor within KONE. 

**LOCATIONS WILL VARY**

Our team is composed of maintenance professionals who provide on-site customer service to ensure the smooth and safe operation of our equipment. We are now looking for a service-minded Maintenance Supervisor to lead this team and to plan and manage the field service operations on his/her area. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to customer and the people using the equipment.

Key Responsibilities:

·  Direct workers (maintenance mechanics, helpers, and repair crews) concerned with maintenance and repair projects. 
·  Supervise routing (loading jobs, appropriate backups, and 100% jobs). Determine the layout for the best geographical service routes coupled with manpower qualifications to keep travel time and expenses to a minimum. 
·  Supervise escalator clean downs and annual cracked step inspections. 
·  Review material orders. Minimize overnight shipments. 
·  Review callbacks daily. Assure that mechanics comply with check out procedure (the time the job was completed and the callback code). 
·  Complete quality audits and customer contacts one day a week. Audit jobs, visit with customer, and complete appropriate forms. Review information with the route mechanic. 
·  Conduct service meetings once a month outside of the meetings with the Service Manager. Deliver checks once a month and meet with the field men. 
·  Review outstanding repairs with the Repair Supervisor to assure accurate scheduling and completion of all repairs. 
·  Ensure all time tickets are accurate. Check and approve all service time tickets and invoices for vendor’s materials. 
·  Contact and update customers when units are left shut down for repairs or parts.

We offer

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

As you will be at the core of KONE - an everyday hero who makes people's lives easier – we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Desired profile

Skills, Education and Experience

The successful applicant is an effective communicator, curious about the customer’s business and always striving to exceed their expectations. He/she is able to turn strategy into objectives and actions and contribute to the overall KONE business. The successful candidate will have previous leadership experience and is capable of providing support to and inspiring and energizing his/her team. To qualify for this position, the applicant will have good technical understanding, good IT skills and knowledge of local business practices.

Education: 
A Bachelor's degree (BS/BT) in Industrial Engineering, Mechanical Engineering, Electrical Engineering, Construction Technology or similar fields is required.

Specific Knowledge, Skills & Behaviors: 

·  Openness to relocation following training program will be important.
·  Experience or ability to learn database, spreadsheet, scheduling, project management, communication and word processing applications. 
·  Willing and able to travel with occasional extended overnight stay. Automobile drivers license and frequent day travel required within branch office jurisdictional area. 
·  Good leadership, supervisory, organizational, written, verbal communication and customer skills. 
·  Ability to read, analyze, and interpret general business and technical procedures, or governmental regulations. 
·  Ability to write reports, business correspondence and procedures.