Service Supervisor

Job description

KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!

The Service Supervisor is responsible for the profitable operation of a Branch Office Service Business.  This includes the direct supervision of all related maintenance and repair activity, union and non-union personnel, as well as accomplishing goals for quality and customer satisfaction.

Duties and Responsibilities:

·  Provide direction to field personnel (maintenance mechanics, helpers, and repair crews) as it pertains to maintenance and repair projects.
·  Supervise routing (loading jobs, appropriate backups, and 100% jobs).  Determine the layout for the best geographical service routes coupled with manpower qualifications to keep travel time and expenses to a minimum.
·  Supervise escalator clean downs and annual cracked step inspections.
·  Review material orders.  Minimize overnight shipments.
·  Review callbacks daily.  Assure that mechanics comply with check out procedure (the time the job was completed and the callback code).
·  Complete equipment, KMM process and worker safety audits as per company policy.  Perform audit visits with customer, and resolve any issues presented.  Review information with the route mechanic, and Service Operations manager (as required).
·  Conduct service meetings once a month outside of the meetings with the Service Manager.  Deliver checks once a month and meet with the field men.
·  Review outstanding repairs with the Repair Supervisor (where applicable) to assure accurate scheduling and completion of all repairs.
·  Ensure all time tickets are accurate.  Check and approve all service time tickets and invoices for vendor’s materials.
·  Contact and update customers when units are left shut down for repairs or parts.

Additional Responsibilities:

·  Inspect all maintenance job sites periodically to insure that they are being maintained in accordance with KONE Inc. policies and standards.
·  Assure regular examinations made on all jobs comply with contract agreement, including the free service period of a new installation and modernization.
·  Review and maintain inventory to insure proper parts are available for maintenance and repair jobs.  Order materials when necessary.
·  Make recommendations in the hiring and training process of maintenance and repair personnel.
·  Review Service and Work Orders and final processing of completion notices to insure that all time, purchase orders, and material orders are posted before approving for billing.
·  Review all IBM contractual service reports to insure proper gross profit level (45-50%).  Control service labor and material cost to insure costs stay within labor and material budget guidelines.

Education:

·  A two-year college level degree and/or equivalent combination of technical and management experience in elevator/escalator or related industry.

Experience:

·  Minimum two years’ experience in the elevator or related industry.
·  Minimum two years' experience in maintenance/repair within the elevator/escalator or related industry.

Specific Knowledge, Skills & Behaviors:

·  Familiarity with electrical mechanical and hydraulic systems as applied in industry transportation and/or conveyance systems.
·  Experience or ability to learn PC database, spreadsheet, scheduling, project management, communication and word processing applications.
·  Willing and able to travel with occasional extended overnight stay.  Automobile driver’s license and frequent day travel required within branch office jurisdictional area.
·  Good leadership, supervisory, organizational, written, verbal communication and customer skills.
·  Ability to read, analyze, and interpret general business and technical procedures, or governmental regulations.
·  Ability to write reports, business correspondence, and procedures. 
·  Ability to read construction drawings, layouts and electrical, hydraulic schematics.
·  Ability to effectively present business information and respond to questions from groups of managers, clients, customer, and the general public.
·  Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
·  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
·  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
·  While performing the duties of this job, the employee is frequently required to stand; walk; to use hands to finger, handle, or feel objects or controls; reach with hands and arms; climb or balance; stoop, kneel, couch, or crawl; and talk, hear or see.  The employee must occasionally lift and/or move up to 50 pounds.
·  While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; and risk of electrical shock.  The noise level in the work environment is usually moderate.

*Applicant must be currently authorized to work in the United States on a full-time basis.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.

Read more on www.kone.com/careers