Service Sales Consultant, Kelowna

Job description

About us

KONE Canada is part of the KONE America's team.

KONE Americas is one of KONE's four area organizations representing one-fifth of global sales. The local leadership team is responsible for implementing KONE strategy in the USA, Canada and Mexico.

This position will be based in the KONE Kelowna branch located at the following address:

1-1495 Dilworth Drive
Kelowna, British Columbia
V1Y 9N5

We are looking for

KONE is looking for a Service Sales Consultant in Kelowna.

The Service Sales Consultant’s role is to proactively manage customer relationships, manage opportunities from current and new customers and close deals professionally in a way that maximizes KONE’s order book and profitability.

Your main Responsibilities

 Sell maintenance and quoted repairs for a full line of vertical transportation equipment
 Contact prospective customers and schedule appointments according to sales potential and geographical location. 
 Meet with prospective customers to ascertain their specific needs and to discuss the solutions available to address their needs. 
 Develop, price and propose the specific solution which best addresses each customer’s needs. 
 Explain benefits of specific service and repair solutions, such as improved performance, safety, and appearance. 
 Present proposal for customer review and negotiation. 
 Reviews bid documents and/or writes report of equipment to be serviced or repaire and submits documentation to immediate supervisor, contract administration, and engineering department as required for project review.
 Perform ongoing account management with current customers to ensure customer satisfaction. 
 Assist in other various branch functions including but not limited to Accounts Receivable, Accounts Payable etc 
 Any other duties as assigned by KONE management

We offer

KONE offers the succesful candidate the following

·  a competitive salary
·  a performance based incentive plan that could add up to 25% of your salary
·  a company car
·  a defined contribution pension plan
·  a comprehensive group health and dental plan
·  a positive and team based work environment
·  opportunity to grow and develop your sales career

Desired profile

Skills, Education and Experience

To be successful in this job, we expect you to have

 Bachelors Degree from an accredited college or university with an emphasis in sales, marketing or business administration. Equivalent experience may be substituted for degree eg. Language skills
 Demonstrate ability to perform sales duties and responsibilities.
 Demonstrate ability to work effectively with building owners, general contractors, developers, architects and all levels of KONE employees
 Two years minimum of industrial sales experience and/or elevator service sales experience 
 Ability to converse in methods of effective and persuasive speaking, voice and diction, phonics, discussion, and debate
 Ability to work well in a computerized environment – use of SAP and Excel

Also desirable if you have the following:

Basic level of commercial / technical training. 
Mastering customer contacts, 
Ability to make presentations 
Experience in negotiations, closing deals, tendering process, after sales activities, basic knowledge of contractual and financial terms.

KONE Competences:Collaboration, Attention to procedures and guidelines, Customer Focus, Information Seeking, Persuasiveness, Drive and persistence, Organising and prioritizing.