Service Coordinator

Job description

About us

KONE Americas is part of KONE, one of the global leaders in the elevator and escalator industry. KONE provides its customers with industry-leading elevators, escalators, doors and innovative solutions for maintenance and modernization to deliver the best People Flow™  experience.

KONE Inc. is an Equal Opportunity Employer.  KONE does not discriminate in hiring or any other personnel action due to a persons’s race, sex, ethnicity, national origin, marital status, disability, age, religion or veteran status.  

In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with KONE, please e-mail  Only those needing assistance due to a disability should utilize this email address.  All other applicants are required to apply to the website www.KONE.com/jobs.

We are looking for

Under supervision of the branch service operations manager, performs general office work and administrative tasks related to the ongoing service business of the branch. Responsibilities include support tasks directly related to facilitating the deployment and monitoring of field labor and materials necessary to meet our contractual service and repair obligations. 

Essential Functions: (Any or all of the following might apply)

Responsible for KMM route management and dispatch monitoring.
Maintain Accounts payable including purchase orders or goods receipts, processing vendor invoices and requests, online expense reconciliation.
Monitor Safety Program Administration
Cellular / BRT Field Support.
Assist service manager in service meetings
Support quoted and non-quoted repair processing
Process new hire applications for field employees and maintain field employee files.
Process field payroll and approve time tickets through BRT.
Assist in coordination and compliance with code violations, consultant deficiency reports and mandated tests and inspections.

We offer

Ranked by Forbes as one of the most innovative companies in the world, KONE has been committed to understanding the needs of its customers for the past century, providing industry-leading elevators, escalators and automatic building doors as well as innovative solutions for modernization and maintenance.

At KONE, we strive to be a great place to work and we are proud to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Desired profile

Skills, Education and Experience

Education:  High School Diploma minimum requirement. 

Experience: Computer skills, typing skills, two years customer service experience. 

Specific Knowledge, Skills & Behaviors:

Proficient in MS Word, Excel and Project.
SAP training and access for both Service Sales and Service Operations.
Access and training for Remedy/Report Generator.
Professional letter writing capability.
Well Organized.