Maintenance Technician-Lucknow

Job description

About us

KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings.

We are looking for

A Maintenance Technician to join our team of maintenance professionals to perform all the service operations on site, according to the service contract requirements, the company policies and the KONE processes - manage on-site customer communication for day to day activities. You are a team worker who takes personal responsibility for decisions and actions, with self-confidence in own ability to carry out a task or a job. We value your commitment to our clearly defined procedures and guidelines in work and focus on detail when dealing with routine work.
·  Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc).
·  Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
·  Maintain excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
·  Responsible for equipment safety and performance
·  Maintain the site environment during service operations
·  Generate sales lead.
·  Responsible for submitting time sheets based on the execution.

We offer

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. As you will be at the core of KONE - an everyday hero who makes people's lives easier - we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Desired profile

Skills, Education and Experience

ITI Fresher (Fitter, Mechanical, Wireman or Electrical).
Local language skills. Experience from customer service.
Prior experience of elevator/escalator industry is an asset. Advanced knowledge of electronics.
KONE Competences: Proactive communication, Customer focus, Flexibility, Attention to procedures and guidelines, Collaboration,
Analysis and Problem solving, Detail focus.