HR Services Agent

Job description

About us

At KONE, our mission is to improve the flow of urban life. Our vision is to deliver the best People Flow® experience, by providing Ease, Effectiveness and Experiences to users and customers over the full life-cycle of the buildings. Our strategy guides us towards our vision. HR plays a key role in supporting the implementation of this strategic direction through many of our key business and people processes.
In order to best support our business in executing the KONE strategy, we aim to renew the way KONE HR works. We believe that through the renewal we are able to continue to build a safe and healthy working environment and to foster a collaborative culture where people are motivated to develop their competencies and deliver the best results even better in the future. We believe that through simple and consistent people processes and new HR solution, Workday, we can help our managers and employees focus on customer needs with ease and effectiveness.
We are looking for HR professionals who can bring a passion for performance and energy for renewal to critical HR roles and who believes in fast and smart execution.

We are looking for

We are now looking for  HR Services Agent with Thai language  to join our team of great colleagues.

Responsibilities

·  Supporting and advising employees and managers in using HR tools and support them in different HR processes related questions and administrative actions
·  Processing different transactions and handling employee and managers queries
·  Process scope includes following HR processes areas: master data and reporting, recruitment, talent management, reward and recognition, learning and development
·  Validating if all required information or documentation is provided prior executing transactions
·  Maintaining and monitoring reminders and notifications based on work instructions
·  Respecting targets for quality and service level agreements
·  Executing quality checks at various stages of the process and keeping the quality statistics reporting up to date.                                                                                                                                           
·  Working closely together with other HR colleagues within HR Services, Center of Expertise and Unit HR roles to support business and provide smooth and consistent user experience
·  Reporting time and other process performance data based on request                      
·  Maintaining working instructions and knowledge base                                                                                 
·  Supporting process improvements and harmonization activities
·  Participation in team meetings, process analysis and improvement actionsase add all relevant information.

We offer

At KONE, one of our strategic targets is to make KONE a great place to work. We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results. Our culture builds on the values of delighting the customer, energy for renewal, passion for performance and winning together. We deliver on our promises to customers and through this, we have consistently improved our reputation as a dependable partner, able to respond to changing requirements and market conditions. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Now you have a great opportunity to join a team of skilled colleagues, work in a global environment, and being part of our HR transformation journey which supports our new strategy!

Desired profile

Skills, Education and Experience

·  Experience and knowledge in different HR processes with special focus on one of the following areas of expertise is an advantage . The areas are as follows: master data and reporting, recruitment, talent management, reward and recognition, learning and development
·  Experience in working in a shared service center or call center is an advantage .
·  Strong working language skills both in writing and spoken required for both Thai  language and English language. All other languages are considered an asset.
·  Bachelor degree or high school education, preferably in Human resources, Business administration or General economics.
·  Empathy and true service mindset to ensure great employee experience for the service delivery
·  Promoting two way communication with an exchange of information, opinion and feelings
·  Actively listening to the input of others and summarizing information to ensure they have been understood