HR Process Specialist - HRIS Experience Required

Job description

About us

Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings. KONE Americas is one of KONE's five area organizations representing one-fifth of global sales. The local leadership team is responsible for implementing KONE strategy in the USA, Canada and Mexico.

We are looking for

a driven HR Process Specialist who is interested in working with a dynamic international company at our Americas Headquarters located in Lisle, IL. You will enable high quality and efficient service delivery from the shared service center by contributing to the development, maintenance and improvement of HR Services by supporting designated HR processes. An efficient HR process is critical and you will be key in achieving service delivery results.

Essential Functions:

• Resolve complex, escalated queries and case management as a tier 2 go-to
• Consultation and advanced problem solving on global HR technologies
• Process and tool training related to core functionalities
• Conduct reporting and analytics on Employee and headcount data in all process areas, as well as Core HR processes (e.g. scheduled and ad hoc reports)
• You and the team work hand-in-hand for the ideal HR Employee experience; train and coach HR Services team regarding different HR process and tool related topics to support them in resolving queries
• Review the processes from a centralized HR Service delivery perspective to provide input for key stakeholders to ensure processes are aligned with KONE business strategy, global processes, etc. – we want to continuously ensure processes and procedures are aligned across the countries we operate in.
• HR processes in scope cover following process areas: master data, reporting, learning and development, reward and recognition, and talent management.
• Maintain a strong working relationship with HR process and solution owners, as well as with unit/area level Center of Expertise network and the global team in order to collaborate with tool related topics, as you are the main point of contact between Center of Expertise and HR Services – you are the connecting piece!
• Regularly validates the work instructions, policies and other process specific documentation via quality checks at various stages of the process to make sure they are up-to-date, all while collaborating with Area/Global Center of Expertise – teamwork and collaboration is critical in this role.
• Participate in supporting/advising employees on how to use HR tools, understanding processes, and other various queries that arise.
• Analyze and document the “as-is” processes and related roles and responsibilities in the service set-up phase and development phase.
• Analyze process related data to systematically aim to improve the end user experience by driving process improvements - continuous improvement and LEAN methodology will help simplify the way of the HR processes, so it is a major plus to have that mindset!
• May support HR Related projects or initiatives to deliver services as required to key stakeholders, such as participation in team meetings, process analysis and improvement actions

We offer

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Desired profile

Skills, Education and Experience

Education:
Associates Degree or Higher; preferably in Human Resources or Business Administration

Experience:
• 2+ years of HRIS experience
• Experience with HR policy administration, process Improving, and/or HR Service Delivery
• Experience leveraging technology within HR to drive efficiencies and effectiveness
• Experience with HCM/HR Systems (Work Day, SAP, etc.)
• Exposure and knowledge in various HR processes for the following areas of expertise is an advantage: master data and reporting, recruitment, talent management, reward and recognition, learning and development. Previous work experience within HR administration activities in general will serve to be beneficial.
• Experience in working in a shared service center or call center.

Skills:
• Excellent verbal and written communication skills, including actively listening to the input of others and summarizing information to ensure they have been understood
• Excellent computer proficiency (e.g. MS Office – Word, Excel and Outlook) and HRIS (Workday experience a plus!) – being tech-savvy is a major plus in this role.
• Understanding labor and social law requirements is an asset
• Genuine interest to grow and develop further in HR
• Must be able to work in a fast paced (but fun!) environment.
• Demonstrates interpersonal savvy – you work collaboratively and builds relationships with all employees, domestic and global, across the organization.
• Possess the ability to look beyond symptoms of problems to develop sound, logical root cause analysis to solve difficult problems – you are the gatekeeper of answers and determined to find them if you don’t know them!
• Empathy and a true service mindset to ensure a great employee experience for service delivery.
• Professional who works well with different cultures and interpersonal styles
• Flexible; high integrity and ability to handle confidential information
• Ability to create reports and analyze data while maintaining a quality focus
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, BUT ALSO be able to work in a team – we all have each other’s backs.

• Bi-Lingual Language Skills:
Must be able to read, write and communicate in English. Candidates fluent in Spanish and/or French Canadian a major plus.