Application Support Specialist, Mobile Device Management

Job description

About us

Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings.

KONE Technology & Innovation is a global organization of technology, design and IT experts who research and create new technologies and solutions for innovative People Flow®.

We are looking for

We are looking for an experienced Mobile Device Management (MDM) Specialist. 

Due to the growing number of KONE mobile applications across solution teams, KONE is planning to increase the usage of Mobile Device Management solution in order to monitor, manage and secure employees' mobile devices (phones, tablets). The intent of MDM is to optimize the functionality and security of mobile devices used to manage KONE applications and data.

For this role, the candidates are expected to have strong interest on enterprise mobility management technologies.

Solid experience in the administration of a Mobile Device Management (MDM) system is essential, since the main administration tasks include device enrollment, configuration, creation of policies, apps deployment and troubleshooting in the MDM system (currently SOTI MobiControl).

Excellent communication skills are also needed in order to ensure issues are completely resolved when following up with various stakeholders. Application Support Specialist, MDM will work closely together with KONE’s Mobile Device Service Owner and mobile application support teams.

We offer

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Desired profile

Skills, Education and Experience

Main responsibilities will include:

·  Overall management of the KONE’s Mobile Device Management solution, currently SOTI MobiControl
·  MDM security profiles/groups and user account management 
·  Mobile application package creation, upload, distribution and version management.
·  Creation, maintaining and distributing profiles and rules to remotely apply/enforce device settings
·  Device folder tree and enrollment management
·  Monitoring the MDM system performance and availability
·  MDM solution’s incident management process definition and incident management
·  Server Release Management with MDM provider
·  Training MDM console super users
·  Supporting mobile application rollout projects globally

 The position is based in Chennai, India and reports to the Head of KONE IT India.

Skills, Education and Experience Required for the position

·  Bachelor degree in computer science or equivalent
·  Minimum 2 years’ experience in working with mobile devices (tablets and phones) and mobile device management systems
·  Knowledge of mobile device technology and operating systems (Android, iOS)
·  Experience administering at least one leading MDM solution globally (e.g. SOTI MobiControl, MobileIron, AirWatch, Microsoft Enterprise Mobility Suite etc.)
·  Ability to monitor and prioritize the issues and coordinating fixes with MDM vendor
·  Excellent written and oral communication skills in English
·  Strong coordination and communication skills to work with super users/local administrators
·  Ability to work in a multi-cultural, international and virtual environment.
·  Keen interest in remaining up-to-date on mobile technology and Enterprise Mobility Solutions