Senior Data & Client Insight Executive

Job description

• Minimum 3 years’ experience in CRM, especially data analytics and social CRM aspect. • Relevant experience in fashion/luxury/retail industry is a plus • Passionate in data analytics and omni CRM • Detail-oriented and proficient in data analytic tools

Client Intelligence & Reports
•    Analyze weekly/monthly client reports and develop action plans together with cross-function stakeholders, especially retail team.
•    Provide reports catering to different business needs with both quantitative and qualitative information.
•    Support team in client list/reports for client RSVP preparation and activation result review.

Define integrated client base and client information capture flow
•    Ensure client data capture and accuracy across omni channels
•    Refine client data capture flow to capture the data we need for single client view across channels 

Omni Clientele Tools 
•    Define local omni clientele tools like Wecom and Client Mini Program etc., to connect with clients and elevate client experience in omni channels.
•    Initiate programs/campaigns on omni tools to support business needs.
•    Track and monitor performance across omni tools.

·  Full time
·  Asie
·  Mainland China