SAINT LAURENT VIC Client Advisor Bal Harbour

Job description

ABOUT SAINT LAURENT Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

We are currently seeking a VIC Client Advisor to join our dynamic boutique team.

ROLE

The VIC Client Advisor plays a crucial role in driving store sales and achieving key performance indicators, while delivering a unique, memorable, and sophisticated experience to both external and internal clients. They are entrusted with building strong, long-term relationships with high-spending clients, consistently supporting the management team and colleagues, and upholding the Maison’s values, image, and standards.

MISSION

·  Increase, cultivate and maintain long-term relationships with high-value clients, focusing on engaging and retaining them for future business.
·  Provide exceptional client service and after-sales support to every boutique visitor, ensuring a memorable and seamless experience.
·  Exhibit a passion for understanding and anticipating client needs, putting them at the center of every interaction.
·  Build and manage a dynamic client portfolio to drive proactive growth in sales and overall business performance.
·  Consistently exceed individual sales and KPI targets with a business-minded, entrepreneurial approach, and by leveraging all available tools and resources to maximize business opportunities and drive results.
·  Demonstrate expertise in curating personalized, versatile, and timeless looks, while showcasing a strong passion for fashion culture.
·  Show a transparent and genuine attitude with the client and create a unique connection with them.
·  Maintain professional, sincere communication with both clients and colleagues, enhancing teamwork and collaboration.
·  Effectively use all the available tools to optimize business opportunities.
·  Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
·  Adhere to all company policies, procedures, and operational guidelines, upholding the highest standards.

PROFILE

·  Proven experience in providing high-quality service in luxury retail, customer service, or hospitality, ideally within fashion and accessories.
·  Have passion for the fashion culture, like to create personalized looks.
·  Business-minded with an entrepreneurial spirit, focused on driving performance and achieving common goals.
·  High energy, strong work ethic, and leadership abilities, with a focus on teamwork and promoting a positive team environment.
·  Adaptable and comfortable with technology, quickly learning new tools and applications.
·  Motivated to thrive in a fast-paced environment, demonstrating multitasking, prioritization, and creative problem-solving skills.
·  Proactive, passionate & with a problem-solving attitude
·  Excellent written, oral & listening skills, in English and local language, additional languages preferred
·  Embrace change and see it as an opportunity to grow and develop

S a int Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

·  Full time
·  continent.northern_america
·  United States of America