POMELLATO: Commercial Operations Manager

Job description

Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.

Our Mission:

We are currently looking for a Commercial Operations Manager who will be based in Mexico City and support the full operational lifecycle of Mexico retail boutiques and Mexico/LATAM wholesale accounts managing product flows, store operations, after sales and repairs, logistics, order processing, invoicing, business reporting, and cross-functional coordination.

How you will contribute:

Retail Operations Mexico

Manage daily product availability inquiries and monitor inventory levels to support store needs.

Coordinate inter‑store product transfers to ensure optimal stock distribution.

Enter and manage orders in the ERP system; provide frontline support for POS and CRM system issues.

Support the product repair workflow, including repair intake reviews, quality control checks, cost validation, and approval of related documentation.

Act as the primary liaison between Regional HQ, shipping brokers, local repair labs, Finance, and boutique teams.

Assist retail teams during monthly inventory counts.

Coordinate and support Return‑to‑Vendor (RTV) processing.

Provide on‑site assistance for store events and ensure timely replenishment of marketing materials.

Manage store repairs and maintenance requests, including vendor coordination and access.

Prepare and deliver sales reporting.

Wholesale – Mexico & LATAM

Deliver excellent customer service by responding to product availability requests and entering orders into the ERP system.

Conduct ongoing sales performance analysis to track progress toward monthly targets.

Serve as the liaison between Finance and retail partners to ensure smooth logistics and accurate documentation and invoicing.

Prepare and maintain sell‑out reporting.

Support the administration and execution of annual incentive programs.

Provide on‑site logistics support for events, including product movement.

Assist with Return‑to‑Vendor (RTV) processing.

Who you are:

Excellent internal and external customer service skills

Ability to fluently communicate – reading, writing and speaking in English & Spanish

Strong organizational skills

Self-sufficient; self-starter with the ability to work with autonomy

Proactive attitude, takes initiative

Problem Solving

Strong Microsoft Offices knowledge (Excel, Word, Power Point especially)

Previous experience with ERP systems preferred

Previous experience with retail systems such as Cegid preferred

·  Full time
·  Amérique centrale
·  Mexico