Online Sales Associate

Job description

Role Mission

The eCommerce Online Sales Associate is accountable for providing the highest level of client care. This individual will handle all aspects of order management, with a focus on providing sales and customer service to clients via phone and email. The client service team is an in-house small call center and the team works together closely, therefore, collaboration is a key part of the team's success.

Key Accountabilities
· Maximize online sales and repeat customers through phone/email communication;
· Provide exceptional online customer service support;
· Manage verification of orders for fraud and ensure timely fulfillment;
· Resolve order-related issues by liaising between client and internal/external groups (warehouse/UPS/repairs);
· Initiate and follow-up with charge sends;
· Answer product related and general inquiries;
· Keep current with product information and attend pre-season product training meetings;
· Assist with various operational and administrative tasks;
· Support quality assurance and share product and website related client feedback;
· Contact clients for credit card declines and ensure daily sales goals are met;
· Identify opportunities, seek new initiatives, and participate in the development of functional and service enhancements in order to maximize sales.

Desired profile

Key Requirements
·  Luxury eCommerce sales and customer service experience;
·  Outstanding luxury selling behaviors, listening and responding to customer needs;
·  Client centric mentality;
·  Detail oriented;
·  Team player with a positive can do attitude;
·  Resourceful and creative problem solver;
·  Computer proficient (Microsoft Suite);
·  Excellent written and verbal skills;
·  Self-Starter;
·  Ability to work a flexible retail schedule: including some weekends, evenings, and key event days;
·  Drives to meet and exceed sales goals and customer expectations;
·  Ability to prioritize and multi-task in a fast paced dynamic environment.

EOE M/D/F/V