KERING OPERATIONS Logistic Customer Service Support L. 68/99 (Fixed Term)

Job description

About us A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2023, Kering had over 49,000 employees and revenue of €19,4 billion. We are currently seeking a Customer Service Support who will report to the Logistics Customer Service Manager as part of our dynamic team in Trecate.

Your opportunity

You will form an integral part of the Logistic Customer Service within the Incident Management & Logistics Customer Service team.

As part of Logistics Customer Service team you will be also working daily in touch with the Supply Chain and Customer Service of the Brands part of our Group (Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni) to provide support in fulfilling business needs and expectations.

How you will contribute

·  Manage discrepancies detected by customers on our shipments through our internal mainframe systems and activate insurance practices against theft or tampering
·  Collect all the information needed to submit claims to the insurance brokers to be refunded and/or to logistic suppliers to be charged for the missing items. 
·  Manage the discrepancy reports of our Central Warehouse and the ones from all Regional Distribution Centers, Stores or Wholesale Customers, investigating about root causes generating mismatches, missing and damages affecting our products along the end-to-end flows
·  Communicate and collaborate with internal departments and external partners in order to meet customer expectations
·  Adhere to precision, quality and timing standards to ensure the best quality service
·  Support other departments facilitating the collection of information in order to monitor business trends and opportunities

Who you are

·  A high school graduate, a university degree will be a plus  
·  Former experience in Customer Service, knowledgeable about logistics flows and shipments
·  A professional with excellent written and spoken communication skills, who can communicate effectively with all levels of internal and external stakeholders A strong problem solver who is able to prioritise and meet deadlines
·  A proactive team player who is flexible, adaptable and reliable
·  An individual with excellent written and spoken communication skills, and can communicate effectively with all levels of internal and external stakeholders
·  Expert in using Microsoft Office, especially Excel. The working knowledge SAP would be a plus
·  Fluent in Italian and English, both written and spoken

Why work with us?

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth, and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. 

·  Full time
·  Europe
·  Italy