KERING EYEWEAR Stagiaire - After Sales Operations

Job description

About us

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.

We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.

Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

About us

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.

We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.

Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

How you will contribute

· 
Track after-sales activities to improve service quality and operational efficiency, in collaboration with the team.

· 
Prepare, analyze reports and present data.

· 
Support after sales team (claim management, warranty evaluation, reverse logistics).

· 
Support the international Customer Service team to manage customer’s requests through different communication channels.

· 
Facilitate effective communication with other company departments to support customer management through collaborative tools (CRM, Sharepoint).

Who you are

· 
Master's degree in Business, Engineering or Management

· 
Knowledge of Microsoft Office Suite with a strong emphasis on Excel

· 
Working knowledge of SAP suite system of advantage (ERP, BO)

· 
Fluency in English (verbal and written), other languages as a plus

· 
Pragmatic and precise

· 
Team player with a proactive orientation to results

· 
Strong written and verbal communication

· 
Capable of working under pressure and leading multiple projects with tight deadlines

· 
Ability to priorities work effectively

· 
Dynamism, passion, enthusiasm

· 
Strong analytical skills

· 
Genuinely curious and not afraid of innovation

Why work with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

·  Full time
·  Europe
·  Italy