KERING EYEWEAR Sales Channel Operations Specialist

Job description

Your opportunity

We are currently seeking a Sales Channel Operations Specialist who will report to the Sales Channel Operations Manager as part of our dynamic Sales Channel Operations team in Padova. 

You will be responsible for:

·  Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion
·  Driving and coordinating customer portfolio activities with relevant Sales and Operations functions towards     customer service excellence, revenue targets and optimization
·  Ensuring compliance with business policies

How you will contribute

·  You will hold complete ownership of assigned customers’ portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results
·  You will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow:
·  Complete order flow management from order acquisition to order invoice in compliance with agreed trade terms
·  Delivery flow management by liaising directly with Planning, Logistics and customer whilst acting as first point of contact in the event of any query/issue
·  Rolling pick&pack effort planning to facilitate Logistics volumes management in a timely fashion
·  Channel/customer portfolio analysis and landing estimation to the benefit of Sales and wider Operations Area
·  Proactive identification of missing orders against target and timely involvement of Sales towards customer chasing
·  Order proposal (where applicable) based on channel/customer/assortment or other relevant criteria
·  Key sales/customer-related analysis and reporting to the benefit of both Sales team and customer
·  Support during sales events such as Buying Days/Sales Campaigns, brands/product presentations, customer visits, etc. through active participation in both organizational preparation and live execution.
·  Customer master data management ensuring timely maintenance, accuracy, completeness and integrity of all information including pricing
·  Backorders and open orders portfolio management to ensure a clean sheet
·  You will drive Commercial Returns Management in compliance with agreed trade terms as well as with official internal guidelines
·  You will act as customers’ first point of contact in case of order to cash topics
·  You will actively monitor efficiency of existing processes against your own portfolio, propose to Line Managers and support them in implementing and enhancing customer service-related procedures and/or system enhancements
·  You will participate in ad-hoc sales-related activities

Who you are

·  Business-related degree, or equivalent business experience
·  Previous experience (3-4 years) in similar role in a B2B customer service environment
·  Fluent English (minimum C1), with any additional languages of significant advantage
·  Experience with SAP (implementation of the same being an advantage), Excel and Power Point
·  International Sales experience within a B2B environment could be an advantage
·  Good business knowledge of order-to-cash flows
·  Working knowledge of Incoterms and customs rules
·  Proactivity and teamwork skills
·  Customer-oriented with a high, demonstrable level of flexibility
·  Problem-solver capabilities
·  Trustworthy, clear and open communication

Why work with us?  

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

·  Full time
·  Europe
·  Italy