Job Family Group Description - Supply Chain:
Gathers pre- and post-production cycle jobs in fields such as resource planning, order management, logistics and distribution, warehousing and aftersales repair services.
Job Family Description -After Sales and Customer Service:
Responds promptly to customer inquiries, with in-depth knowledge of products, services and processes. Communicates with customers through various channels. Keeps records of customer interactions, transactions, comments and complaints in order to improve customer service efficiency and ensure a high level of customer satisfaction.
Sub-Job Family Description - Customer Service:
Serves as the first point of contact between sales, supply chain/logistics and manufacturing staff in order to deliver seamless customer service.
Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.
We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.
We are currently seeking a Sales Channel Operations Specialist who will report to the Sales Channel Operations Coordinator as part of our dynamic Sales Channel Operations team in Padova.
You will be responsible for:
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion
Driving and coordinating customer portfolio activities with relevant Sales and Operations functions towards customer service excellence, revenue targets and optimization
Ensuring compliance with business policies
How you will contribute
You will hold complete ownership of assigned customers’ portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results
You will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow:
- Complete order flow management from order acquisition to order invoice in compliance with agreed trade terms
- Delivery flow management by liaising directly with Planning, Logistics and customer whilst acting as first point of contact in the event of any query/issue
- Rolling pick&pack effort planning to facilitate Logistics volumes management in a timely fashion
- Channel/customer portfolio analysis and landing estimation to the benefit of Sales and wider Operations Area
- Proactive identification of missing orders against target and timely involvement of Sales towards customer chasing
- Order proposal (where applicable) based on channel/customer/assortment or other relevant criteria
- Key sales/customer-related analysis and reporting to the benefit of both Sales team and customer
- Support during sales events such as Buying Days/Sales Campaigns, brands/product presentations, customer visits, etc. through active participation in both organizational preparation and live execution.
- Customer master data management ensuring timely maintenance, accuracy, completeness and integrity of all information including pricing
- Backorders and open orders portfolio management to ensure a clean sheet
You will drive Commercial Returns Management in compliance with agreed trade terms as well as with official internal guidelines
You will act as customers’ first point of contact in case of order to cash topics
You will actively monitor efficiency of existing processes against your own portfolio, propose to Line Managers and support them in implementing and enhancing customer service-related procedures and/or system enhancements
You will participate in ad-hoc sales-related activities
Who you are
You have 2+ years of work experience in a B2B customer service environment
You are experienced with SAP usage, implementation of the same being an advantage
International Sales experience within a B2B environment of advantage
You have a business related degree, or equivalent business experience
You have good business knowledge of order-to-cash flows
You have working knowledge of Incoterms and customs rules
You can prove good working knowledge of Office Pack (Excel, Power Point, Word).
You are fluent in English, with any additional languages of significant advantage
Proactivity and teamwork are your top priorities
You are thoroughly customer-oriented
You have a high, demonstrable level of flexibility
You have a high, demonstrable level of initiative and sense of ownership
Empathy, passion and enthusiasm best describe you
You are a problem-solver with strong focus on results
You are genuinely curious and not afraid of innovation
You aim at trustworthy, clear and open communication
Why work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
KERING EYEWEAR S.P.A.