KERING EYEWEAR Customer Service Specialist

Job description

Summary
About us

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.
We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

Job Description

We are currently seeking a Customer Service Specialist who will report to a Customer Service Manager in Kering Eyewear China

Your opportunity

The potential candidate will need to be customer-oriented and autonomous, who will solve issues proactively and seek for improvements continuously.

How you will contribute

·  Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
·  Managing order flow from order acquisition to order entry in compliance with agreed trade terms
·  Managing delivery flow by liaising with sales, finance, logistics, acting as first point of contact in the event of any query/issue
·  Managing backorders ensuring a clean sheet
·  Managing goods returns in compliance with agreed trade terms
·  Supporting sales events such as Buying Days, Roadshows, POP-UP, etc
·  Issuing sales/customer-related reporting to the benefit of both sales team and customer
·  Implementing and enhancing customer service-related procedures, processes and systems
·  Participating to ad hoc sales-related activities and/or projects

Who you are

·  At least 2 years of work experience in a B2B customer service environment
·  Experience with SAP implementation of advantage
·  Good skill in using Office, especially Excel
·  Workable in English
·  Team player
·  Strong communication skill
·  Strong ownership and good in execution
·  College or above

Why work with us?

                          

This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

Job Type
Fixed Term (Fixed Term)

Start Date
2022-08-31

Schedule
Full time

Organization
KERING EYEWEAR SHANGHAI TRADING ENTERPRISES LTD