KERING EYEWEAR - Customer Service Assistant

Job description

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.

We are seeking a Customer Service Assistant who will be part of our dynamic Taiwan team based in Taipei.

 

How you will contribute

·       Managing customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information

·       Managing order flow from order acquisition to order entry in compliance with agreed trade terms

·       Managing delivery flow by liaising directly with planning, logistics, and customers while acting as the first point of contact in the event of any queries/issues

·       Managing back-order ensuring a clean sheet

·       Managing goods return in compliance with agreed trade terms

·       Acting as customer’s first point of contact in case of commercial, logistics, and product claims

·       Issuing sales/customer-related reporting to the benefit of both the sales team and the customer

·       Implementing and enhancing customer service-related procedures, processes, and systems

·       Participating in ad hoc sales-related activities and projects

 

Who you are

Experience

·       1-2 years of work experience in a B2B customer service environment

·       Proven customer-facing experience

·       Sales experience within a controlled environment of advantage

·        

Technical Skills

·       Good business knowledge of order-to-cash flows

·       Working knowledge of Incoterms and customs rules

·       Good knowledge of sales principles and methods

·       Good working knowledge of Microsoft office software (Excel, PowerPoint, Word)

·       Experience in SAP is a definite advantage

·       Fluent in English and Mandarin

 

Competencies

·       Team player

·       Customer-oriented

·       Problem-solving skills

·       Equipped with negotiation skills

·       Results-oriented

·       Self-motivated

·       Passionate and enthusiastic

·       Curiosity and innovation

·       Clear and open communication

·       Trustworthy

·  Full time
·  Asie
·  Taiwan Region