GUCCI Team Manager, Selfridges

Job description

We are looking for a Team Manager to join our leadership team in London Selfridges on a permanent contract. You will lead a sales team from the shopfloor to achieve business and product category goals. You will develop and grow the talent within your team.

Key Accountabilities

·  Lead and inspire a team of Client Advisors on the shopfloor to ensure exceptional service is delivered
·  Monitor the performance of the assigned product categories and proactively propose action plans to reach the business targets
·  Lead the execution of Clienteling activities with your team, developing actions to activate, retain and develop a client base
·  Participate in recruiting and developing a high performing team
·  Provide support and regular feedback to Client Advisors and manage their performance ensuring their development is ongoing and their motivation and sense of belonging are high
·  Partner with the Store Director and the Training team to ensure Client Advisors develop full product and customer service knowledge, while ensuring they are aware of market trends and competitors
·  Partner with the Store Director/Manager and Human Resources on employee relations issues to ensure effective resolution

Key Requirements

·  Proven experience as a Team/Department Manager within the Fashion Luxury industry
·  Proven ability to drive results and devise action plans
·  Commercial awareness and business acumen
·  Talent for managing, coaching, and developing a team
·  Strong communication and time management skills
·  Thrives in a fast-paced environment
·  Passion for Fashion Luxury industry

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

·  Full time
·  Europe
·  United Kingdom