Gucci - Team Manager (Based in Ho Chi Minh)

Job description

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description - Department/Floor Manager: Manages every operation in the department or on the floor to guarantee a unique customer experience. Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation.

Job Summary

·  Lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a client centric attitude
·  Lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals
·  Develop and grow the talent within the team
·  Be an ambassador of the brand, promoting our Values and Amplifiers

Job Responsibilities

Team management and development:  Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.

·  Working on the shop floor, the candidate will be in constant contact with the team, supporting and coaching where needed, ensuring a consistent client experience.
·  Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
·  Conduct regular and monthly performance conversations, discussing results and developing action plans.
·  Participate in attracting, recruiting, and onboarding a high performing team.
·  Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
·  Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
·  Monitor the team’s adherence to company policies and procedures; follow up when needed.
·  Support opening and closing of the store as Manager on Duty.
·  Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
·  Develop and lead cross category and floor working, ensuring the team can and do sell all categories across all floors.

Client service and development:  Lead and inspire the team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.

·  Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
·  Full utilization of the various clienteling tools to activate, retain and grow team and personal client base.
·  Lead the execution of clienteling activities with the team, developing actions to reach clear goals and KPIs.
·  Lead from the shop floor, actively selling and role modelling the selling ceremony.
·  Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
·  Manage and resolve customer issues, delighting and retaining the client relationship.

Product and business development:  Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.

·  Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
·  Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
·  Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
·  Utilise digital platforms to support store and online product sales

Candidate Requirements

·  Minimum 3 years of experiences in a supervisory capacity from the retail or service industry, preferably with a proven track record in luxury fashion
·  Direct people management (team of 6/7) a strong plus
·  Well-groomed and driven with strong leadership and communication skills to manage teams in achieving set standards for all aspects of store operations.
·  Independent individual with strong decision-making skills
·  Passionate in growing a career within the luxury fashion industry.

·  Full time
·  Asie
·  Vietnam