GUCCI Store Trainer

Job description

Summary
The Store Trainer will be responsible for effectively delivering and executing all training projects in their area of responsibility. This role will coach and facilitate in-store, one-to-one, and classroom Business Training (Face2Face and virtual).

This position will be accountable for influencing business results through effective delivery of training, onboarding, and coaching.

Job Description

Key Accountabilities & Responsibilities

The Store Trainer will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:
DELIVERY
o Deliver/Facilitate One-to-one, classroom, meeting, in store training
o Ability to adapt style and methodology to meet the audiences needs
o Create a positive learning environment/culture

CONSULTANT
o Be the “Training Expert ” and partner for the Store Manager and the Retail Area Manager
o Provide effective recommendations and solutions to meet Business Training needs

PERFORMANCE
o Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
o Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales

COACHING
o Strong ability to identify and leverage coaching moments to change behaviors and improve performance
o Ability to adjust style and approach to coach at any level

SELLING EXPERTISE (experience in a selling environment)
o Confident and experienced at selling
o Strong ability to “read” customers and uncover needs
o Ability to transfer selling skills and techniques
o Experienced in product storytelling

CURIOSITY & DESIRE TO LEARN & GROW
o Strong desire to learn and to self-develop
o Quick to absorb and apply new information
o Stays informed on learning and training trends

PRODUCT KNOWLEDGE
o Product expert
o Passion for brands and storytelling
o Aware of fashion industry trends

STAKEHOLDERS MANAGEMENT
o Manage the relationships between the business owners and the Training team
o Work with the business owners to assess training needs and to define training priorities

COMMUNICATIONS
o Be the voice of the Retail Academy
o Develop and execute communication strategies tied to the Business Training projects
o Be a Change Management leader for all Business Training processes and Retail evolution
o Ensure training content and delivery is meeting communicated expectations

Functional Requirements
• Min. 5 yrs in the Retail Industry (ideally including Retail shop floor background)
• Previous experience in training departments and/or in roles where training and developing others was part of the job mission
• Influencing skills
• Project Management
• Familiar working with the store environment
• Strong Retail Business Orientation
• Knowledge of adult learning techniques
• Proven experience of presentation and people development
• Experience in Digital Learning
• Good analytics approach
• International experience and Strong cultural sensitivity
• Fluency in English; knowledge of other languages is appreciated.
• Well spoken, agile approach, can do attitude and high teamwork skills

Behaviour
• (Considerate Thinker) Thinks in a connected way, understanding how own decisions impact others
• (Solution Developer) Generates insights from a wide-range of available internal and external trends around D&I and turns them into effective strategies and programs
• (Connection Builder) Work beyond hierarchy, to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act.
• (Agile Advocate) A flexible mindset, at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions
• (Talent Builder, People Enabler) Exceptional at coaching others and helping people across the organisation to realize their potential. Removes barriers and provides freedom to act

Job Type
Fixed Term (Fixed Term)

Start Date
2022-06-01

Schedule
Full time

Organization
Luxury Goods Italia S.p.A