GUCCI Store Operations Manager

Job description

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. We are looking for a Store Operations Manager to lead our back of house team in a prestigious Central London location on a permanent contract. You will lead operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience.

Key Accountabilities

·  Manage the Stockroom and all related policies and processes i.e. deliveries (potentially overnight), dispatches, inventory etc
·  Ensure all operational support roles are effectively supporting the sales floor and enhancing customer experience and sales
·  Ensure the store has substantial operational support and staff schedules are optimized to match customer traffic flows and operational demands
·  Assist store management in overseeing the Asset and Profit Protection influencing service delivery and minimizing loss
·  Ensure all Health and Safety legislation and processes are adhered to
·  Ensure the store building and all internal areas are maintained to the highest standard both front and back of house, including responsibility for housekeeping
·  Drive the digital strategy and ensure employees are engaged with new digital initiatives. Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store

Key Requirements

·  Proven experience in the role within Fashion Luxury industry
·  Proven ability to drive results and excellent organizational skills
·  Commercial awareness and strong business acumen
·  Knowledge of stock management and stock control operative systems
·  Talent for managing, coaching and developing a team
·  Strong communication skills

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

·  Full time
·  Europe
·  United Kingdom