GUCCI Senior Client Advisor, Trafford Centre

Job description

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. We are looking for a Senior Client Advisor to join our team in Manchester Trafford Center on a full time permanent contract. Your role is about offering every customer a unique and personalized experience turning their dreams into a Gucci creation. You will make a real difference for each of our clients while supporting management by supervising and motivating the team to achieve results.

Key Accountabilities

·  Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.
·  Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
·  Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.
·  Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
·  Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
·  Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up with the best possible solutions for our clients.
·  Support for a consistent and branded onboarding experience for new Client Advisors and support on facilitating training in collaboration with store management to ensure brand initiatives are understood (in case of a needed support on this management function).
·  Able to perform opening and closing procedures, inclusive of securing of assets such as safe combinations and keys to store (in case of a needed support on this management function).

Requirements

·  Proven experience of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.
·  Passion and natural interest in relationship building and people engagement.
·  Proven ability to collaborate with teammates and act as a role model.
·  Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
·  Deep knowledge about and passion for fashion and luxury.
·  Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
·  Excellent commercial awareness and client attitude.
·  High flexibility and ability to adapt to different clients and complex situations.
·  Strong communication skills, internally and externally.  
·  Ability to work in a fast-moving and dynamic environment.

·  Full time
·  Europe
·  United Kingdom