GUCCI Retail Trainer

Job description

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail Selling: Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends. Sub-Job Family Description - Sales Assistant: Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Role Mission

We are looking not only for dreamers, but for Dream-makers!

At Gucci you will be able to transform your dreams into something real, adding your contribution to the fashion world.

The role is designed for those who feel inspired by our company philosophy and aim to embody its essence. A great opportunity to contribute to the brand growth in a challenging yet joyful environment.

Your opportunity

Training

The individual will be required to train the retail team in either a facilitated classroom setting, on-the-job, or conduct online and webinar training as a primary responsibility. Training types include:

·  Product & Service trainings
·  Technical trainings: SOP and System usage
·  Internal service assessments and follow-up coaching

Curriculum Design & Development

The individual will support the development of courseware and materials including PowerPoint presentations, participant handouts, trainers' guides, and other tools/materials for use by the retail team.

Training Coordination & Deployment

Work closely with the Regional Training team to assess training needs, define training priorities and co-ordinate training events and training activities.

Reporting & Analysis

Monitor and analyze business, people and training KPIs in order to identify learning solutions to bolster sales, learning retention and application.

Training Audits

Upholding and enforcing service, grooming, and quality standards in accordance with brand and regional guidelines. Coach and train the team through regular observations, providing feedback and exemplifying the luxury service experience.

Requirements

Functional

·  Previous experience in training departments and/or in roles where training and developing others was part of the job mission
·  Strong interest in growing and expanding learning and development capabilities
·  Highly developed interpersonal, verbal and written communication skills , including outstanding presentation skills
·  Must possess a positive, solution-oriented, customer-focused attitude and high teamwork skills
·  Self-starter with a proactive approach to resolving problems and issues
·  Ability to read, analyze, assemble, and compile information for reports, special projects and surveys;
·  Familiar working with Business stakeholders at all levels of an organization
·  Strong Retail Business Orientation
·  Experience in Digital Learning
·  Fluency in English; knowledge of other languages is appreciated.
·  Strong technical aptitude and expertise (Excel, Word, PowerPoint, Learning Management Systems)
·  Experience in Ecommerce or client-facing role at a retail setting is desirable

Behavioural

·  (Talent Builder, People Enabler) Exceptional at coaching others and helping people across the organisation to realize their potential. Removes barriers and provides freedom to act
·  (Considerate Thinker) Thinks in a connected way, understanding how own decisions impact others
·  (Solution Developer) Generates insights from a wide-range of available internal and external trends and turns them into effective strategies and programs
·  (Connection Builder) Work beyond hierarchy, to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act.
·  (Agile Advocate) A flexible mindset, at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions
·   (Accountable Achiever) Makes things happen with and through others and takes accountability for own actions
·  (Continuous learner), is self-aware. Seeks feedback, stays curious

Key Challenges

·  The role involves a high number of stakeholders (internal and external) and requires influencing skills.
·  Agility in the approach and in reviewing priorities, in line with the business needs
·  Balancing a global approach with local needs

·  Full time
·  Asie
·  India