GUCCI Operations Manager (São Roque)

Job description

Role Mission To oversee and drive the Back-Office Department business goals in line with corporate policies and procedures ensuring a smooth run of the store. To support the adequate integration and optimization between back-office and front office. To provide process improvement initiatives that are necessary to improve the operational efficiency of the business.

 Key Accountabilities

  Stock control

·  In partnership with the Store Director lead the stock team
·  Ensure that effective communication is maintained with the Managerial team and Gucci corporate team
·  Coordinate organization of stock in accordance with Gucci directives and procedures (style, size, and color) 
·  Ensure receipt, quantities, tagging, deliveries of products, articles, and supplies in a timely manner
·  Ensure replenishment is done hourly and accurately
·  Control and supervise transfers and all other operations in a timely manner
·  Supervise the flow of goods between storage and the shop floor, prepare and control arrangement of articles
·  Ensure orders and stock levels of stationary, drinks and packaging orders and stock levels
·  Plan and undertake with the SD inventory operations, monitoring loss-prevention and unknown mark-downs ensuring an accurate and organized store inventory always.
·  Liaise with the Operations/Inventory Control team
·  Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the SD.

Till

·  In partnership with the SD lead the cash desk organization and the cashier team
·  Check sales reports and make sure transactions are done correctly
·  Check discrepancies regularly and to be able to rectify them when possible
·  Liaise with accounts and finance department

After sales

·  After Sales consignments control
·  Keep track of damage location, transfers
·  Keep track of what goes to the repair center. Shipments to/from repair center
·  Follow up on communications to and from the repair center
·  Make sure items are collected by customers
·  Inventory control of After Sales tools.

Facility

·  Be the point of contact with the corporate Facility team for all the related issues (refurbishments, set up for special events etc.)

Team Coordination

·  In partnership with the SD ensure:
·  A strong level of awareness regarding store operations and policies.
·  A good performance of the Back-Office team

Key Requirements

·  At least 2 years of experience in a similar role
·  Fluent in English
·  Highly committed to the Gucci brand and with a strong passion for opportunity presented
·  Strong analytical, interpersonal and communication skill

·  Full time
·  Amérique du Sud
·  Brazil