GUCCI Logisitics Customer Service Specialist

Job description

Summary
Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Job Description

Role Mission

At Gucci Supply Chain, we measure our success through the successes of our customers.  Our DNA is built upon customer obsession, ownership and continuous improvement. We achieve our goals by means of experience, state-of-the-art technology, creativity, passion and a commitment to quality, innovation, all while having fun!

Our Supply Chain department is hiring a Logistics Customer Service Specialist. This position, based in our NY corporate office with regular travel to the distribution center in Wayne, NJ, oversees the operational support to the Retail and Wholesale business of the company.  The candidate will ensure flow of information following order entry to invoicing.  The Customer Service team oversees priorities, inter-company transfers, return authorizations, as well as, meeting financial forecasts.  

Key Accountabilities

·  Monitor and compile all necessary information outlining the lifespan of an order from concentration to invoicing for the sales and merchandising teams;
·  Compile and communicate all necessary information needed to upload EDI orders with wholesale accounts regarding seasonal buys, pricing, delivery and resolution of discrepancies;
·  Liaise between worldwide (WW) customer service team and local sales team to ensure production delivery windows are adhered to;
·  Manage order release according to delivery windows and Supply Chain instructions;
·  Validate EDI transmission vs. booked orders;
·  Confirm seasonal price lists and pricing events;
·  Validate EDI transmission vs. booked orders;
·  Update shipping reports according to templates defined by sales team;
·  Provide customer service to wholesale partners throughout the order management cycle;
·  Be the master of wholesale partners’ routing guides partnering with the Kering Integrated Logistics team to ensure full compliance;
·  Manage, investigate and dispute chargeback claims;
·  Monitor shipments for wholesale and retail deliveries; maintain and update shipping reports;
·  Manage wholesale return authorizations;
·  Facilitate intercompany transfers between wholesale and retail channels;
·  Partner closely with the sales team for order entry and validation after market;
·  Support retail merchandising and operations teams with store batching and prioritizations;
·  Support retail channel with transfer exceptions;
·  Adhere to precision, quality and timing standards to ensure the best quality service.

Key Behaviors

Explore

Considerate Thinker

·  Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

·  Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

·  Actively gets things done, raising the bar for performance and taking accountability for own actions

Agile Advocate

·  Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

·  Builds trust-based relationships across boundaries and encourages collaboration
·  Adapts own style to communicate impactfully

People Enabler

·  Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness

Build

Continuous Learner

·  Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

·  Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Key Requirements

·  1-2 years of experience in wholesale operations, logistics or customer service;
·  Luxury experience a plus;
·  Bachelor’s degree in Business Administration or related field;
·  Experience with EDI processes and working with wholesale customer partner portals;
·  Must be analytical, detail oriented, able to multitask and have strong organizational skills;
·  Excellent communication skills both written and verbal;
·  Able to thrive in a fast-paced, ever changing environment;
·  Strong analytical and problem-solving skills;
·  Must be very proficient in Excel, have strong computer skills and experienced working with ERP, OMS or similar systems;
·  20% travel to travel to Wayne, NJ distribution center;
·  Team player with high level of professionalism.

Work authorization

Qualified candidates must have the proper work authorization to work in the United States

EOE M/D/F/V

Job Type
Regular

Start Date
2020-12-13

Schedule
Full time

Organization
Gucci America Inc