GUCCI Customer Service Specialist (L. 68/99)

Job description

Founded in Florence, Italy, in 1921, Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. The candidate will be responsible for managing Customer Service activities across all sales channels and product categories, ensuring increasing attention to the needs of our diverse customers and achieving the highest level of their satisfaction.

Key Accountabilities

·  Daily monitoring of orders and shipments, managing discrepancies and stock rebalancing
·  Management of customer master data and monitoring of warehouse movements
·  Direct and indirect customer contact to handle order requests and returns, ensuring the highest quality of service and addressing customer inquiries and issues
·  Communicate and collaborate with other company departments to meet customer expectations
·  Collaborate with operational teams to ensure that all inbound and outbound flows are supported by the appropriate documentation and comply with the regulations of different countries

Key Requirements

·  Enrollment in the protected categories list L.68/99 art.8 (disability equal to or greater than 46%)
·  At least 2 years of experience in customer service or in a customer-facing department (preferably in the fashion/luxury sector)
·  Diploma in languages or a degree in economics or related fields
·  Experience using the Microsoft Office package (Word, Excel, PowerPoint) and Business Intelligence tools to produce reports and KPIs
·  Experience using SAP
·  Strong analytical skills
·  Results-oriented mindset, attention to detail, and ability to meet deadlines
·  Fluent knowledge of Italian and English, both written and spoken; any additional language will be considered a plus

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

·  Full time
·  Europe
·  Italy