GUCCI Client Relations Coordinator

Job description

Summary
Job Family Group Description - Communication & Marketing:
Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand.

Job Family Description -Marketing:
Proposes and presents our brand products in a creative and innovative way. Reinforces bonds with regular clients, engages new clients and demonstrates internationally how we set fashion trends.

Sub-Job Family Description - CRM:
Understands the tastes and preferences of our clients in order to provide a stellar customer experience. Creates a bond to maintain customer loyalty and brand addiction.

Job Description

Role mission

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion.

Under the new vision of Alessandro Michele, the House is redefining luxury for the 21st century, further reinforcing its position as one of the most desirable fashion houses. Eclectic, contemporary, romantic

–Gucci represents the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, and it is today one the fastest growing brands in market.

This current recruitment reflects Gucci’s reinforced view toward consumer management in market.

Key accountabilities

Reporting to the Director of Client engagement  / Client relations Manager

s/he will be responsible for all Clienteling-related activities in Gucci.

- Supporting of Client Relations Manager the implementation and operations of clienteling plans, including high-end recruitment, retention and reactivation of multiple client segments.

- Coordinate all Brand Experience & Loyalty programs (overseas and local) in partnership with Headquarters.

- Work closely with in store clienteling managers and clienteling ambassadors, supporting clienetling activities in stores and  developing high-level relations with clients.

- Responsible for updating VVIG/VIG tracker.

- Work closely with data analysis team to develop clients list for clieneteling activities.

-Collaborates with Retail and MD as needed to ensure maximum service level for specific clientele.

Requirements - Key behavioral competencies - basics

Qualifications

Strong interpersonal skills and communication skill

-Good at working in a team

- Confident and able to manage professional relationships with clients, and internal relations with partner departments/stores

- Flexible and open-minded, with excellent communications skills, both written and verbal

-Proficient in English, able to interact with Milan headquarters and international clientele

- Retail experience is a must, office experience is a plus

- Basic skill for excel, power point

- Presentable, has a sense for fashion and high-end products

Key behavioral competencies – Gucci Amplifiers

·  Agile Advocate : demonstrated ability to promote change, to take smart-risks and bring others on board. You know how and when to accelerate
·  Strong Talent Builder and People Enable r: you create the space for people to take decisions, considering their unique perspectives. You have a keen eye to help other to grow and learn, no matter whether they report to you or not.
·  Considerate thinker : you carefully consider how your actions and decisions impact others around you and have an ability to connect the dots.
·  Solution Developer : keep an open eye on trends and innovation, using different approaches to come up with innovative yet pragmatic solutions
·  Connection Builder : ability to build trust-based relationships with a strong influencing and presentation skills, adapting messaging based on your audience.
·  Accountable Achiever : a willingness to go the extra-mile, pushing self out of the comfort zone, taking accountability for results whether good or bad
·  Continuous learner : you are self-aware and have a passion for learning new things. You are curious and constantly seek to develop yourself, putting improvement over comfort.

Job Type
Regular

Start Date
2022-05-01

Schedule
Full time

Organization
KERING JAPAN LIMITED