GUCCI Client Advisor, Selfridges

Job description

We are looking for a Client Advisor to join our team in Selfridges on a full time permanent contract. Your role is about offering every customer a unique and personalized experience turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Key Accountabilities

·  Achieves individual sales and service KPIs by effectively using available data/systems to better understand own performance and sales opportunities
·  Effectively uses cross- and upselling techniques to maximize sales opportunities
·  Creates an engaging and emotional client experience, offering best in class service. Hosts the client in line with hospitality guidelines and welcome techniques
·  Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store
·  Combines styling knowledge with the ability to mix-and-match products to best serve the client
·  Develops local and international client base and seeks to recruit and develop top clients

Key Requirements

·  Experience working in fashion retail or hospitality
·  Proven track record in achieving sales targets and develop clients
·  Passion for and sound knowledge about Gucci and luxury fashion
·  Works productively in a fast-paced environment
·  Fluent in English, any additional languages would be a plus
·  Ability to work varied hours/days, including weekends as needed

·  Full time
·  Europe
·  United Kingdom