GUCCI Client Advisor, Harrods

Job description

We are looking for a Client Advisor to join our team at Harrods on a full-time, permanent contract. In this role, you may be assigned to any of our five departments. As a Client Advisor, you will deliver a unique and personalized experience to every customer. Through exceptional client service and product expertise, you will make a meaningful difference in every client interaction and build lasting relationships with our clientele.

Key Accountabilities

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Achieves individual sales and service KPIs by effectively using available data/systems to better understand own performance and sales opportunities

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Effectively uses cross- and upselling techniques to maximize sales opportunities

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Creates an engaging and emotional client experience, offering best in class service. Hosts the client in line with hospitality guidelines and welcome techniques

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Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store

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Combines styling knowledge with the ability to mix-and-match products to best serve the client

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Develops local and international client base and seeks to recruit and develop top clients

Key Requirements

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Experience working in a high-end luxury/fashion brand or hospitality

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Proven track record in achieving sales targets and develop clients

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Passion for and sound knowledge about Gucci and luxury fashion

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Works productively in a high-pressure, fast-paced environment

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Fluent in English, any additional languages would be a plus

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Ability to work flexibly varied hours/days, including weekends as needed

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

·  Full time
·  Europe
·  United Kingdom