GUCCI Client Advisor (French or German Speaker)

Job description

Summary
Role Mission

Reporting to the Team Manager, the Client Advisor of the Experience Team will provide outstanding client service to Gucci clients of both e-Commerce, Stores and Gucci Osteria. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach.

Job Description

Key Responsibilities

·  Manages incoming client communications for our e-Commerce, Stores, and Gucci Osteria through the different available channels, including Video Calls
·  Advises clients during Video Call appointments by showing the products available in our Client Services Showroom and by providing information on the brand’s history and recent updates
·  Proactively contacts clients in order to develop his/her personal client book, ensuring personalised experiences and building long-lasting relationships
·  Manages shipments of client gifts
·  Takes care of product stock in our Client Services Showroom, ensuring items are neatly stored and punctually categorised 
·  Takes care of product display in our Client Services Showroom
·  Supports clients in placing distant orders or with reservations at Gucci Osteria
·  Reaches team’s KPIs and targets in terms of performance quality and business results
·  Efficiently interacts with internal and external stakeholders (Clients, Stores, Gucci Osteria, Client Services Operations Team, Warehouse, Couriers)
·  Completes training respecting the deadlines defined by Training Manager and Team Manager

Key Requirements

·  Previous Client Service experience, preferably in Luxury Retail
·  Client-oriented with excellent communication and interpersonal skills
·  Digital proficient and willing to work with different digital tools, including video call
·  Team player with good communication and interpersonal skills
·  Empathetic and curious approach
·  Able to manage stress with calm and proactivity  
·  Fluent in German or French, and English. Knowledge of Italian is a plus

Job Type
Regular

Start Date
2022-06-20

Schedule
Full time

Organization
G Commerce Europe S.p.A.