Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more!
We are looking for Client Advisors to join our team in P.C. Hoofstraat on a full time basis.
Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.
· Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
· Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store.
· Engages with clients to uncover purchase motivations by asking good questions and listening to clients.
· Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques.
· Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities.
· Collects meaningful customer information throughout the client journey to feed into the CRM system.
· Effectively uses cross- and upselling techniques to maximize sales opportunities.
· Guides and influences the client to make the best possible decision to buy the right product.
· Experience achieving sales targets in a fast-paced retail fashion environment
· Passionate about providing excellent customer service to clients.
· Passion for and sound knowledge about Gucci and luxury fashion.
· Fluent in English, any other languages would be a plus.
· Ability to work varied hours/days, including weekends, and holidays as needed.
Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.
Fixed Term (Fixed Term)
Gucci Netherlands B.V.