GUCCI Client Advisor

Job description

Summary
Stop just dreaming. Start dream-making with us!

Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more!

Role mission

We are looking for Client Advisors to join our team in Bicester Village on a full time basis.

Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Job Description

Key accountabilities

Client experience

·  Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
·  Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store.
·  Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques.

Driving sales

·  Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities.
·  Collects meaningful customer information throughout the client journey to feed into the CRM system.
·  Guides and influences the client to make the best possible decision to buy the right product.

Key Requirements

·  Previous experience working in a fast-paced retail fashion environment
·  Passionate about providing excellent customer service to clients
·  Passion for and sound knowledge about Gucci and luxury fashion trends
·  Fluent in English, any other languages would be a plus
·  Ability to work varied hours/days, including weekends

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

Job Type
Regular

Start Date
2022-05-02

Schedule
Full time

Organization
Luxury Goods Outlet S.r.l (UK branch)