GUCCI Client Advisor - 32h

Job description

Summary
We are looking for Client Advisors to join our team in Edinburgh Harvey Nichols on a 32 hours (4 days) part time basis.

Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Job Description

Key accountabilities

Client experience

·  Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
·  Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store.
·  Engages with clients to uncover purchase motivations by asking good questions and listening to clients.
·  Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques.

Driving sales

·  Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities.
·  Collects meaningful customer information throughout the client journey to feed into the CRM system.
·  Effectively uses cross- and upselling techniques to maximize sales opportunities.
·  Guides and influences the client to make the best possible decision to buy the right product.

Key Requirements

·  Experience achieving sales targets in a fast-paced retail Fashion/Luxury environment
·  Strong track record of building strong relationship with clients and working on appointments
·  Passionate about providing excellent customer service to clients.
·  Passion for and sound knowledge about Gucci and luxury fashion.
·  Fluent in English, any other languages would be a plus.
·  Ability to work varied hours/days, including weekends, and holidays as needed.

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

Job Type
Regular

Start Date
2022-08-01

Schedule
Part time

Organization
Gucci Ltd.