GINORI 1735 - Client Service Specialist

Job description

Job Family Group Description - Supply Chain: Gathers pre- and post-production cycle jobs in fields such as resource planning, order management, logistics and distribution, warehousing and aftersales repair services. Job Family Description -After Sales and Customer Service: Responds promptly to customer inquiries, with in-depth knowledge of products, services and processes. Communicates with customers through various channels. Keeps records of customer interactions, transactions, comments and complaints in order to improve customer service efficiency and ensure a high level of customer satisfaction. Sub-Job Family Description - Customer Service: Serves as the first point of contact between sales, supply chain/logistics and manufacturing staff in order to deliver seamless customer service.

About Us

A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way.

Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity and attention to progress. As part of the global luxury group Kering, we are committed to 'empowering imagination' in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.

Your Mission

You will be proactive part of our US Team and you will be responsible to take care of client service experience, create engaged customers and initiate sales organic growth. You will have the opportunity to coordinate activities with the aim of ensuring excellent service standards and a high level of customer satisfaction.

How you will contribute:

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Keep constant contact with agents and HQ Sales Team to achieve the sales goal offering excellent service standards and a high level of customer satisfaction.

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Collaborate with the Commercial Direction and Sales Team to define the requirements of commercial contracts for the US market

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Provide market insight to build the strategy

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Initiate sales prospecting potential customers and looking for business opportunities

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Take full ownership of customers’ orders and follow up: from proposals to delivery

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Work closely with Planning and Logistics to track and monitor the orders advancement

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Prepare and provide all the documents required (packing list, etc..) working close with the Kering Administration Team, Logistic &Out-Bound Team

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Work with Kering Risk Manager to define the method payment in line with Kering Security Procedures

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Organize the customer service so that requests for assistance or any customer issues are resolved professionally, precisely and in time

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Define specific guidelines for the effective management of requests and complaints. Measure and optimize the efficiency of responses

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Manage Client complaints on packaging and product quality, working closely with the Quality Department

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Track and monitor payment status and credit collections, working closely with Finance & Administration Team

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Keep accurate records and document customer service actions and discussions

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Track and monitor customers performance creating reports through existing IT systems (AX, BI)

Who you are:

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2 years of work experience in a B2B customer service environment preferred

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Proven customer facing experience

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Experience with EDI implementation of advantage.

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Good business knowledge of order-to-cash flows.

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Working knowledge of Incoterms and customs rules.

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Good working knowledge of Office Pack (Outlook, Excel, Power Point, Word).

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Good knowledge of sales principles and methods

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Fluent English

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knowledge of Italian language will be considered an advantage

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Team player

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Customer-oriented

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Problem solving

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Negotiation-oriented

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Focus on results

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Self-motivated

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Passion and enthusiasm

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Curiosity and innovation

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Clear and open communication

·  Full time
·  continent.northern_america
·  United States of America