Client Advisor

Job description

Summary
Stop just dreaming. Start dream-making with us!

Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more!

Role mission

We are looking for Client Advisors to join our team in Heathrow (all Terminals) on a full time basis.

Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Job Description

Key Accountabilities

·  Serve clients accordingly with the Gucci selling ceremony
·  Provide an exceptional client experience by greeting, listening and assisting all clients; demonstrating excellent knowledge of the products as well as the Gucci history and heritage
·  Guarantee cross and up-selling for all product categories
·  Advise clients appropriately discussing giving them advice on fashion trends and developments in the luxury market. Always showing passion for fashion and luxury products
·  Build and strengthen trust based relationships with clients, dealing with different cultures and personalities always putting the clients at ease
·  Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
·  Ensure the achievement of individual and Store goals
·  Be an agile and collaborative team player, proposing creative and effective solutions
·  Contribute to managing the visual display of the products in accordance with the Gucci visual standards
·  Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures

Key Requirements

·  Proven experience in a similar role within a fashion retail company
·  A genuine and deep passion for fashion, trends and luxury
·  Commercial awareness
·  High flexibility and the ability to adapt to different customers
·  A team-player mentality
·  Strong communication skills
·  Ability to work in a fast moving and dynamic environment
·  Fluency in an additional language would be advantageous

Job Type
Regular

Start Date
2022-06-20

Schedule
Full time

Organization
Gucci Ltd.