BOTTEGA VENETA Retail Training Manager

Job description

Summary
Bottega Veneta – Inspiring individuality with innovative craftsmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

Job Description

We are currently looking for a Retail Training Manager, reporting to the Senior Retail Training Manager to join our dynamic team in Korea.

How you will contribute:

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To collaborate with WW Training Department and ensure the training is coherent and consistent within their Region

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To support the organization, the yearly training Calendar for their Region in accordance to local needs and WW Training Department guidelines and build annual training program and prepare teaching plans

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To collaborate with their direct report and support any local training adaptation needed in line with local cultural difference and local needs whilst respecting Brand Global guidelines

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To organize and deliver classroom Immersion program for newly hired retail employees following WW Training Department guidelines ensuring new hires are trained within 90 days of employment

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In charge of the coaching for their Region to guarantee the achievement of Service Excellence in the stores by regular training and in the filed coaching of Service Values, selling techniques & Client journey

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To organize classroom, digital training to develop skills necessary to the sales team in their Region

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The ability to adapt to different level of understanding and ability of participants by identifying and evaluating strengths and weaknesses and deal with challenging situation with a positive and solution finding approach 

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Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and periodically evaluate ongoing programs to ensure they reflect local specificities

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Follow-up on mystery shopping results and support the service evaluation and improvement needed

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Collect feedback from Store manager /Retail team to identify the training needs and suggest improvements

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Stay abreast of the new trends and tools in employee development and competitors

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Supervise the proper deployment of the training related materials.

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Develop or oversee the production of classroom handouts, instructional materials, aids and manuals following WW Training Department guidelines and local needs

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Work with the manger in the training budget definition for the area of reference and ensure its control

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Report monthly training/ coaching result and trainee’s feedback to manager

Who you are:

· 
At least 10 years of experience as a trainer in a luxury fashion or retail industry.

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At least 1 year of field coaching experience is mandatory

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Minimum of 3 year of retail and stores experience is preferred

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

Job Type
Regular

Start Date
2022-03-30

Schedule
Full time

Organization
BOTTEGA VENETA KOREA LTD