BOTTEGA VENETA In-Store Operations Specialist

Job description

Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.

POSITION PURPOSE

The In-Store Operations Specialist supports the smooth and efficient running of the Flagship Store, with primary ownership of After-Sales activities and Store Administration .

The role acts as a key operational point of contact for the store team, ensuring strong follow-up, accuracy and compliance while contributing to an excellent client experience.

KEY RESPONSIBILITIES

AFTER-SALES

·  Act as the main point of contact for After-Sales activities within the store.
·  Manage and follow up on client repairs, product damages and quality-related cases from reception through completion and return to the client.
·  Ensure accurate registration, documentation and tracking of all After-Sales cases.
·  Coordinate with local repair centers, regional teams and global repair centers to ensure timely assessment and resolution.
·  Monitor repair lead times and proactively follow up on outstanding cases.
·  Keep Client Advisors and Store Management regularly updated on the status of ongoing repairs.
·  Support clear and professional client communication , particularly for complex or sensitive cases.
·  Animate the After-Sales topic within the store through regular updates, reminders and sharing of best practices.
·  Ensure the team understands After-Sales procedures, policies and service standards .
·  Identify recurring product or repair issues and escalate relevant trends to Store Management and Retail Operations.

STORE ADMINISTRATION

·  Support daily cashier and POS activities , ensuring accuracy and compliance with internal procedures.
·  Perform opening and closing cashier procedures, including cash reconciliation and required controls.
·  Support the management of cash, credit card and other payment-related documentation .
·  Ensure accurate filing and maintenance of store administrative records and supporting documentation.
·  Support invoice, refund, exchange and transaction-related administrative activities.
·  Assist Store Management with recurring administrative tasks and reporting .
·  Ensure documentation is properly maintained and readily available for internal controls and audits.
·  Liaise with Finance, Retail Operations and other support functions when required.
·  Contribute to maintaining strong operational standards and compliance across the Flagship Store.

KEY SUCCESS MEASURES

·  Timely and accurate management of After-Sales cases.
·  Strong visibility and follow-up of outstanding repairs.
·  High level of team awareness and ownership of After-Sales procedures.
·  Accuracy of cashier activities and daily reconciliations.
·  Compliance with store administrative and financial procedures.
·  Quality and accuracy of store documentation.
·  Effective collaboration with Client Advisors, Store Management, Retail Operations and external partners.

PROFILE

·  Previous experience in luxury retail operations, store administration, cashiering or After-Sales is preferred.
·  Strong organizational skills and attention to detail.
·  Client-oriented mindset with the ability to handle sensitive situations professionally.
·  Strong communication and coordination skills.
·  Comfortable working with multiple stakeholders and following cases through to resolution.
·  Good understanding of retail operational procedures and compliance.
·  Proactive, reliable and solution-oriented.
·  Able to work effectively in a fast-paced Flagship Store environment .

·  Full time
·  Afrique
·  United Arab Emirates