BOTTEGA VENETA Global Omnichannel & Customer Experience Coordinator

Job description

Bottega Veneta – Inspiring individuality with innovative craftsmanship since 1966. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

We are currently seeking an Global Omnichannel & Customer Service Experience Coordinator as part of our dynamic team in Milan.

How you will contribute:

·  Collaborate with key stakeholders involved in omnichannel initiatives, including the retail team, store staff, analytics team, and customer care.
·  Oversee day-to-day operational activities, providing support to stores and ensuring constant monitoring.
·  Serve as the main point of contact with the technology teams to ensure optimal coordination and the successful delivery of omnichannel projects, acting as a reference for the Omnichannel Roadmap.
·  Manage daily interactions with the Kering Ecommerce team, regional brand teams, client services, and other HQ departments regarding various technological and operational aspects of the website, Omni & Luce app, and other relevant systems.
·  Analyze omnichannel performance, offering insights and proposing actions to enhance customer experience and drive business results.
·  Contribute to the improvement of customer experience with an omnichannel approach in an evolving digital and retail environment.
·  Prepare and present reports on omnichannel performance metrics.
·  Conduct benchmarking and scouting activities to identify new opportunities for enhancing the Ecommerce and omnichannel environment.
·  Perform store visits both nationally and internationally.

Who you are:

·  Minimum of 3 years of experience in a role that combines digital and retail, preferably within the luxury sector or a well-structured organization.
·  Strong project management skills, with the ability to manage multiple tasks, prioritize, and stay organized in a fast-paced, deadline-driven environment.
·  Proven experience working with and managing cross-functional teams, including technology and software development teams, across multiple regions.
·  Deep passion and knowledge of the luxury fashion industry, with a keen interest in staying up to date with the latest trends.
·  Excellent interpersonal, team collaboration, communication, and presentation skills.
·  Fluent in English; proficiency in French is considered a plus.
·  Advanced proficiency in Microsoft Office; familiarity with Jira, Confluence, and ticketing systems is a plus.

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background . 

·  Full time
·  Europe
·  Italy